ComplaintsforBatteries Plus Bulbs of Arkansas Rogers

• Initial Complaint

  12/12/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  First time customer to Battery Plus. My original Jeep Wrangler battery was 7 years old at this point and at the end of its useful life and needed replacing. I purchased a replacement battery the summer OF 2022 and an X2 was recommended. This is a very very expensive battery, but I was assured by Battery Plus it was a great battery and I would not have any problems for years and years and it had a great warranty. The battery worked fine until my Jeep didn't start this week (Dec 6). My alternator tested fine and Jeep only has 35K miles on it and is garage kept. I brought the battery in to Battery Plus Dec 9 and told the employee it seem odd to have stop working so quickly. The employee said defective X2's do happen from time to time. He said they would charge it and call me back. He did not call the next day, so I called them. The employee told me that they would not warranty it since it was not charging or holding a voltage. I told them that already. The employee said I mistreated the battery since it would not charge. He threw out lots of different scenarios where I was the bad guy and must have did something wrong to break the NEW BATTERY. Wow, big flip flop from the night before! My only sin was driving the Jeep, He said I could wait additional days and to talk to his manager on Monday, but assured me that they battery would not be warranty as his manager always denies all warranties. Frustrated and upset, I picked the battery up. I am extremely angry and upset about this fraud and want to warn everyone about Battery Plus in Rogers, AR. I see from previous reviews that this business is good at responding in a manner that misdirects readers into thinking the fraud is being resolved. Please know it's not true. Please help me protect others from being cheated and stay away from this company.

  Business response

  01/04/2023

  Customer did not allow us to fully charge the battery and test. He was frustrated that the process was taking too long. Unfortunately with the state when it was brought in it had to be charged before we could test for warranty. The battery was under 6v ocv when customer brought in. The battery needs to be 12.8v or higher ocv to truly test for cranking power. Customer does describe in his updated review that he went and bought a charger himself and charged the battery. Battery did get to 100% charge and was fine, according to his review. For whatever reason, the customer decided that we were trying to "put one over" on him. All we were trying to do was to determine if the battery was bad or not. His battery needed charging before we could determine that. Below is his updated review:

   

  "Update 12/13 - Frustrated and upset, I thought about exchanging it at Sams Club, but I purchased an AGM battery charger instead. I charged the battery over one day, and it is functioning again. Holding 13.6V at 100%."

   

  Please let me know if you need anymore information.

   

  Thanks

   

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