Customer ReviewsforWalmart Claims Services, Inc.

Walmart Claim Services (WCS) is the best example of customer NO service I've ever experienced. On 5/8/2024 their cargo cart at the Hurricane, UT 84737 came out of the corral due to high winds and slammed into our truck causing a deep dent in the right front door and a scrape on the outside mirror. I was told by a Walmart associate I would have to file a police report! Are you kidding? No, that's what you have to do. I later found out the associate was wrong. They had clear video of the incident. They "claimed" their property damaged my property and it was their responsibility. Store manager Chris was very helpful, but that was the end of all help! I was told WCS would contact me. They finally mailed me a form that "sounded" legitimate. I called the number as requested. After 22 minutes, I hung up and emailed WCS. I received a timely reply asking for an estimate. I have 2 estimates and have forwarded numerous emails, left multiple voice mails and have made many, many calls to WCS. I've been on hold for 50 minutes, Nobody ever answers the phone. Absolutely pathetic. What goes around comes around. You reap what you sow.

I had my oil changed at Walmart in Jennings La. During the oil change my transmission fluid was drained and it was not refilled. I have filed my claim and giving all documents showing there were not any issues with my transmission and yet my claim was denied. Showed documents with the miles when my car stopped and I was no longer able to drive. I had to be towed in, the tech stated my transmission fluid was good! How can that be the case when my car stopped due to no transmission fluid in my car? I have been trying to get this resolved as I have been without a car since May 3.2024.

My husband and I went into Walmart today to get some nail glue ( for myself) We noticed that there was a lock on the $1.98 glue made by KISS. We asked for someone to come unlock it and waited 30 minutes for the gentleman to come with the keys to unlock it. My husband was livid. After he finally came to help us he snatched the glue from my hand and handed it to lady at the counter insinuating that we were some kind of thieves or something and then made a remark towards my husband and myself and when I reported to the manager she started laughing and did nothing about it. Unbelievable. I won't ever go back to Walmart again. If you're going to lock up $1.98 glue you don't need to have a business anyway. Walmarts customer service has gone to  in a hand basket and you all keep hiring the rudest people possibly and managers that care nothing about the customers or how they are treated.

I had been trying to get in contact with the Walmart claims services because, of receiving an oil change on December 29, 2023. The mechanics there didn't put on my oil filter correctly causing for my car to break down on the side of the road and me paying for to have it towed back to the shop. I have been trying to get in contact with their claims team for over the past 4 months and nothing has happened yet. My claim number is ******** and my claims manger name is Logan ****. I have yet to hear back them yet in regards to my issue. I plan on suing them because, it seems like the only way that I would be able to get a response from the department or, from the corporation as a whole.

Walmart Service Center damaged all 4 alloy rims....Walmart Claims Services refuses to contact me to make an equitable settlement. An adjuster contacted me initially, then he refused to budge on a proposed settlement....tried to talk over me and low ball the price of repair....The next ploy is to ignore my claim and refuse to contact me....He tells others he is negotiating with me !! How is ignoring me....Negotiation ?? Beware of doing business with a Company that uses these tactics.....Think carefully about getting your car serviced at Walmart....If a mistake is made they may not pay...I'm finding out the hard way.

Due to Covid, I have been financially strapped from being full-time employed to now part-time employed and now have to live on a fixed income. My TV recently went out a few weeks ago so I had to pay less on a few bills to be able to afford a TV for my family's tv room. After putting together a few dollars I found a deal on the Walmart website (HiSense 58' TV for $180) which I purchased on 4/8 and received an email that It would be delivered on 4/12. On 4/12 I received an email /text that the TV had been delivered but it never was delivered. I later checked the website which said the same as the text. Later that night and the next morning I received a text/email that the TV would be delivered on 4/15. Later the next day I received a text/email that a refund would be initiated. This left me confused so I decided to contact Walmart Customer Service/Corporate. During the first call with the Walmart rep, I was told that this happened because Walmart had parted ways with this vendor, and the item I purchased was taken offline. So I asked the rep if I could receive a TV that was compatible with what I'd purchased and if my purchase would be honored, I was then transferred to Supervisor **** ******** I explained what I was told by the rep and he investigated the matter which he informed me that the TV is still online but the price increase was made after I made the purchase. At this point, I felt that I had been a loyal customer of this vendor and to be treated this way after I found a bargain they should honor what they had advertised. Walmart is one of the biggest vendors but to treat their customers the way I have been treated is unprofessional and inappropriate. I feel my rights as a customer have been violated because they aren't honoring what they are advertising. Please assist me immediately because this is setting us back to go without a TV for another week or two because they say that a refund may be initiated.

I was in the process of buying a cat house on line and the price was 129.99. I received an email this morning about it was on clearance for 105.99 but then I clicked on it came up 129.99. So I called customer service and the rep and she talked to her manager regarding pricing and she said she was going to send me a gift card through my email for 35.00 for the different since it was a glitch in their system. I waited and waited and nothing came through my email so I called again had to wait 1-1/2 on the phone just to find out the customer service rep didn’t do her job and no record of me ever calling about this issue! Of course the manager couldn’t do anything either! I’ve even offered to email and screenshot the email I received regarding the price. This company has poor customer service and they never say what they mean! They tell you what you want to hear to get you off the phone. They have a glitch in your system so instead of honoring the price a customer received from Walmart they would rather lose a great customer instead!!! I’ll take my business to Target instead!

I filed a claim pertaining to a rodent found in a 5lb bag of GV flour. Ten months later, after contacting the CEO, store Manager, Team Lead, etc, and being compliant with their guidelines, including the skeletal remains of the rat, the bag of flour, photos to substatiate my claim, the claim was resolved and has now been closed. My compensation: $10.00 gift card! What a waste of time!

A month ago I took my car to Walmart Auto to get the headlight lenses cleaned. When doing the job they put tape around the lense and peeled off the paint. We told the claims dept and they said send a picture we did this and now no one wants to take responsibility for the damage. Claim number provided by them ********. They either don't answer their phone or they send the call to other departments. They refuse to do their job and take responsibility for what they did.

During an oil change, they left the cap to the oil filter cartridge loose causing me to break down on the side of the road. After towing it to a mechanic shop, I now need a new engine because of this. I filed a claim weeks ago with little to no response. I’m going on a month without a car and I’m unable to do the repair until Walmart authorizes the funds. I’m also unable to get a rental because the claims adjuster said that would be an entirely separate claim and they might not reimburse me.