Business ProfileforSnapbox Self-Storage

Local manager in Roger’s AR extremely rude and argumentative! I have rented the same outdoor spot for an RV for years (spot 2050). At some point during my rental period, she moved the spot markers from the railroad ties on the ground, to the chain link fence behind the spot. When she did this, she moved the numbers over by one making it appear that we were using spot 2051 which of course would be the wrong spot. I was happy to relocate the RV to the new location of spot 2050 but it too was occupied. As I arrived yesterday to winterize the RV, the manager had posted a sign on my RV saying it was in the wrong spot (which is only true because she moved the spot markers). She used a clear packing tape to post this sign and that tape has damaged the paint on the RV. I never received a phone call or email saying I was in the wrong spot. When I called to resolve this. She was loud, arrogant and talked over me repeatedly claiming I was in the wrong. The, she hung up on me.

We appreciate you taking the time to bring your recent experience to our attention. Your long-standing relationship with us is highly valued, and we regret any inconvenience you may have faced during your recent visit to our Rogers, AR location. Following receipt of your BBB submission, we have conducted a thorough internal review to better understand the circumstances surrounding the issues you raised. While we strive to provide excellent service, it seems there may have been some miscommunication that led to a less-than-satisfactory experience. We understand the challenges related to the relocation of spot markers and the subsequent confusion it caused regarding these spot numbers. We also acknowledge your concerns about the posting of a sign on your RV using clear packing tape. We sincerely apologize for any inconvenience these situations may have caused. Regarding your communication with our local manager, we regret any perception of rudeness and unprofessionalism. Our team is committed to addressing customer concerns with the highest level of care, and we take your feedback seriously. To resolve these matters, we would like to work closely with you to find a satisfactory solution. Our team will reach out to you in the coming days to discuss how we can best address your concerns. We appreciate your ongoing trust in our services, and we are dedicated to ensuring your future experiences are more positive. Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.