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Complaint Details
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Initial Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On January 11, 2023 Wintekusa USA sent a representative, ******** to do a presentation of their windows. We were promised $50.00 for allowing him to demonstrate. To date, we have never received the $50.00. Our major complaint is we do not feel they finished the project. We purchased 13 windows on Jan 11 at a total cost of $15,708.00. A sum of $1,208 was paid up front by us with the remainder being financed. During installation some of the upper window locks would pop out. One set of locks were put in the pocket of the installer. When we questioned him about it, he laid them on the window sill to fix when they returned the next day. Upon checking the windows, we found that set gone (obviously returned to the pocket). Some of the window locks on the upper windows are still flying out when we lower them. They were not properly installed. In our opinion, they did not finish the project we are currently paying for. The owners ask for a 5 star rating and we emailed them about the issue, no response. After multiple phone calls to their representative, **** *******, we have been promised multiple times it would be resolved. As of the writing of this complaint, no one from their company has attempted to resolve the problem. They got their money so they are not worried. Customer service is very lacking. Thank youBusiness response
05/17/2023
We have been in contact with Mr. ********** and we have his service scheduled for May 20th. This should resolve the issue.
Thank you,
***** ******
Customer response
05/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
***** *** ****** **********
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Customer Complaints Summary
10 total complaints in the last 3 years.
4 complaints closed in the last 12 months.