![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforScott Eye Clinic
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/08/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I went for a routine annual eye exam and glasses. I verified by phone with my insurance company that Scott was in their network. I called Scott and verified it also. THIS WAS NOT FOR A SPECIALIST VISIT. After service Scott Eye began billing me for a Specialist visit which I did not request nor did my insurance company request. Now Scott has sent me to a collection agency for collection of a specialist visit.Business response
04/21/2022
Business Response /* (1000, 5, 2022/04/20) */ This patient presented for an eye exam with complaints and findings of medical ocular pathology. Per insurance coding regulations, the claim was submitted to his medical insurance due to his medical complaints and medical findings. The patient's insurance company stipulates that our facility collect the specialist copay BECAUSE THAT IS HOW THEY (THE INSURANCE COMPANY) DESIGNATE OUR PROFESSION. This patient has had this explained multiple times, and we reached out to try and resolve this matter before turning over to collections. Upon the patient's refusal to pay his balance he owed, his account was sent to our collections agency to be dealt with accordingly. No additional time will be wasted on this matter, and the patient is welcome to collect his records at any time as he is no longer welcome in our clinic. Consumer Response /* (3000, 7, 2022/04/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not go there with complaints. I went there for a routine eye exam for glasses. I did not request to see a specialist for anything.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.