Customer ReviewsforHank's Furniture, Inc.

My wife and I purchased a recliner in 2023 along with a three year warranty the recliner was supposed to be leather. After a few months the finish started pealing off the store told me they don't give refunds so we had to pick another recliner since the original one we picked had been discontinued. We had to pay more money towards the second recliner. The second recliner padding started wearing down to the wood frame making it very uncomfortable. Hanks on Schillingers Rd in Mobile Alabama sent a total of three repair guys to add padding the first two didn't help at all, the third guy over stuffed the chair and had to pull and snatch on the chair in a very rough manner and as a result I noticed approximately 2-3 days later that the metal framing had been warped or bent now while sitting in the chair it causes you to lean to the right arm. I followed up with the retailer here on Schillingers Rd and once again I was told that the current chair is discontinued as well and I would have to pay additional money for another recliner. I showed them my warranty and sales guy kept saying dont worry ive got your back, we'll take care it. The next day hen we returned to settle on the recliner we wanted we were told that I would have to go through the warranty company Guardian, upon contacting them they said I'd have to go through the retailer. Seems like alot of finger pointing. I just want a decent recliner that's comfortable. I'm about ready to file a claim.

05/28/24 BUYING ALERT I had a very bad experience and only wanted a refund but NOPE. They want to keep 50% of the cost or give me store credit. The couch and love seat was damaged. I never signed for anything at delivery. It was all taken back. It took the Manage (MARK) 4 days to return my numerous phone calls Upon delivery, the couch had a small tear where the drink holder is .It is now very concerning because when I came into the store and looked at this furniture on the display model also had a tear around the drink holder. I was informed that it was a manufactured defect by Mark. So my question now is this tear happen easily around the drink holders. Upon delivery, the love seat had a plastic piece broken from the storage box under the cushion. The men delivering the furniture were kind at first but then when I noticed the defects I was not accepting this. The taller guy let me know quickly we can't take it back. I got on the phone with Kimberly  letting her know what was going on. She told me to send it back. I let the delivery men know that and the taller one became very angry. His attitude changed so fast that I was shocked. He went into his truck and he literally was throwing stuff around with load bangs. He came back in and he was mean mad mug face. It all made me so uncomfortable that I had to get my husband from backyard to come be with me. They loaded up and the mad one was driving and he sped out of our driveway.  FYI: The drivers were sweating so bad on the furniture and on my floor. I literally had to get paper towels and wipe it up and give them some to wipe themselves up. Mark, manager- He made the decision with his boss, NO TO A REFUND Jason/Kimberly- NICE The corporate office, Vanessa was the middle person and of course not on the side of the customer, she gave me the brutal decision made WHY WOULD I WANT TO EVER TO BUSINESS WITH THEM AGAIN?

Buyer Beware: The BeautyRest Black Label mattress I purchased from HANKS ($4800) began to dip in the middle after 3 months and within 6 months useless. After almost 16 months Hanks has refuse to contact BeautyRest to have a company representative visit my home to examine the mattress to confirm the defect and to offer the same mattress replacement or refund my money.

We purchased a sectional which was $3500 paid in cash. Immediately it started breaking down so I emailed and called emailed immediatel. No one returned any emails or calls for a yr. This store was over an hour drive away from our home so I was depending on email or calls. Finally after one year I got a response from a new employee Handling customer complaints. It took one yr to get a part that latest less than 3 mths before breaking again. Now order is on order again. I was told they would replace if the part didn't work. Hanks will not even return my emails and they have someone new covering the complaints. Hanks is a total joke. Do not buy from them. FYI; I am still waiting on 2nd part and it's been over 2 yrs we have dealt with this.

Joshua from the Pensacola store was extremely helpful. My dad and I walked in looking for a chair because I was building a reading nook and he understood what I was asking for and offered his own suggestion in selection. End of story we left with one of his suggestions as he was very friendly and helpful. I would recommend anyone in the area to ask for Joshua.

Worst experience I ever had buying from hanks. I have a couch 6 months able to use it 4 months and now waiting on part to fix may be a other 2 months no help and no concern on their part. Worst purchase I have ever made.

Hank’s Fine Furniture ripped us off and scammed us! I bought a bedroom suit and the furniture was delivered. The slats and footboard had cracks in the side rails, twice.. we decided to return the footboard and just attach the headboard to the wall. When we called the store manager,Adam, he said we would have to pay the 140$ delivery fee. Even though the product was cracked and damaged and we were returning it. He was rude to me and my husband on the phone. We advise anyone who is considering buying furniture from Hank’s to go somewhere else. They were overly nice when we were looking to buy, then when we were given broken, damaged furniture and wanted a refund, we were treated horribly. I will never shop there again and would strongly advise others to avoid them.

BUYER BEWARE!!! We arrived at the Pensacola store about 4 on Black Friday. Adam was very helpful with finding what we were looking for and we made our purchase within a half hour. So far so good. Adam said that he would get with his acquaintance at the warehouse to see about getting it on the warehouse truck for delivery to store on the following Monday. Said that he would text me later on Friday to let me know if he was able to get it done. By Monday, no call from Adam or anyone else. When I called Mon. AM, they told me the truck was full and they were not able to load it on the truck, so it would be Wed before it would be able to be picked up. On Wed they would not be there until late afternoon. When I called back later in the afternoon they told me that There was not enough room on the truck, so they didn't get it on the truck again. This time he tells Me it will be on the following Monday truck delivery. Fortunately this gave me enough of a bad experience to go and look at reviews. After finding such low reviews and issues after the sale I was able to cancel the purchase. They said it will take 3-5 days for credit card to be credited. We will wee if that is true.

We will definitely be back for any of our furniture needs! We have had furniture in the past they never held up and wanted to find a place with quality furniture and wanted a sturdy sofa with reclining seats and real leather. I prayed that the Lord would lead us to the right place and he answered our prayers! We immediately felt welcomed when we walked in to Hank’s at the Hot Springs location, our sales person William G**** greeted us right away and was very courteous and listened to all our needs. He showed us different styles of what we were looking for and gave us plenty of time to decide on what we wanted. We are beyond happy with our purchase of the chief leather reclining sofa. It is perfect and so comfortable and exactly what we were hoping for! Very high quality and sturdy! William went above and beyond and our was delivered the next day! We will never use another furniture store and will definitely be back for any future purchases we need! Also, the people they used to deliver our furniture went above and beyond to accommodate our needs and were very friendly and helpful! They called and let us know when they would come and worked so hard to deliver the sofa inside our home because our entry way was very narrow they had to go around to the back of the house to deliver and they did an outstanding job and we are very appreciative of them too! Thank you Hank’s Furniture! William made our shopping experience pleasurable and satisfying! We will definitely be back! Verna ********, Hot Springs, Arkansas

When we purchased our living room furniture, the staff assistance was good. When it came to payment, we were strongly pressured to purchase warranty (routed to multiple people with each at a higher level of authority). A red flag that we ignored. We did not get any calls regarding delivery and when we called, we were told that the furniture is there and it was scheduled to be delivered in a couple of days. We got it 3 months ago. Delivery staff could not assemble it properly due to problem with the frame and alignment of connectors between each of pieces of the sofa. They took the information with the promise to pass it on for replacement and repair. But no one contacted us. It’s been three months and nothing has been fixed. No one calls us and when we call, promises are made but there is no follow through except a tech coming once reviewing the issues again and giving us time when he will return but not showing up. When we called he stated he will reschedule next week but no calls. We called the store several times and same “promises but no follow up response to fixing the issue” and false promises. Despite purchasing warranty for 5 years, once the sale is final, getting any sort of after sales support seems impossible. Customer support is horrific. DM