ComplaintsforJimmy John's
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Saturday May 25th, we made order number ***************** and we drove up to the location to find out the store ran out of bread. On top of that, when we asked the manager what she was going to do to make it right, she got in an argument with me, like I shouldnt be upset that the company charged me for a product they didnt even have, and on top of that, we took our time out of our day to drive to the store. Then when I called the corporate office, they didnt have a system to complain to corporate to have them deal with the Franchisee!! This store continues to give Jimmy Johns a bad name, and continues to do nothing about complaints! Furthermore, when corporate forwarded on my complaint, they never responded to it. Its time corporate took action against the store owner! If they dont clean up their act, then they need to pull their Franchise back!!!! Furthermore, the corporate office needs to step up and update their complaint process to be the middle man for resolving issues. Next they need to update the system to not take orders for a store that has run out of materials to provide their products to customers.Customer response
06/11/2024
No I have not seen the refund. I dont really care about the money!!! I want to hear from someone in the CEOs office. I was supposed to get a call from the franchise, but have heard nothing. I called back the Corp office and requested a call back and nothing. This company is not following BBB guidelines.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.