Business ProfileforOpen Box Appliance

Worse than one star if we could ---We purchased a whirlpool stainless steel four-door refrigerator from Open Box Appliance in Springdale, AR in March of 2022. The sticky note on the fridge says "NEW". we paid for the delivery and when the tenants moved in Mid-May, the fridge didn't work. We called and their tech went there to fix it. Then two weeks later, it quit working again. We called the store and got a delayed response. Then we got a text from one of the owners, saying that when their tech worked on it the first time, he said he found a mouse clogging the drain causing the compressor to overheat...therefore the WARRANTY IS VOIDED. After that we received NO RESPONSE to our calls. In fact, their tech never told the tenant (about a mouse or anything related) who was right there during the repair. It turned out that, after we contacted the Whirlpool designated repair center, they found "poor installed compressor that was replaced under warranty", with a written proof. Apparently, they sold the fridge under NEW, and hid the fact that the compressor was already replaced before selling to us! It cost us a lot of time and money (we had to get a new fridge for tenants). We are very upset with the store's dishonesty! PLEASE DO YOUR HOME WORK, EVEN IF YOU BUY FROM THEM '' NEW", DOUBLE CHECK WITH THE MANUFACTURER!!! Or you might get stuck with a dead refrigerator (or something else)!