ComplaintsforOpen Box Appliance
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
So I bought a washer and dryer from open box appliance around the first of March. It is a scratch and dent store where their products do come with a warranty. We got the dryer home and could not even use it cause when my husband plugged it in it simply would not work. The appliance repair man was out to fix it literally 4 different times and I finally told them that since it was under warranty to do a straight across exchange with something of the same value. We exchanged for a different dryer and literally only used it for like 2 times and now this one is messed up. I told them that the whole reason I bought from them was to save money, and instead I have almost spent double cause in the 3 months I have had the dryer I have only got to use it for around a month. The rest of the time either go to the laundry mat, or getting equipment for a clothes line all the while still paying on this dryer I am unable to use. It is going on 3 weeks that the dryer has been out again. I keep getting told that the part is ordered but they will not reimburse me for anything extra that I have spent while not having a dryer even though it is under warranty. So within the 3 months I have had the dryer I have only been able to use it for maybe a month while still paying on it and finding other methods to dry my clothes.Business response
06/04/2024
We are waiting on the part to arrive in order to repair the dryer. we apologize for any inconvenience, normally a part doesnt take this long to arrive. However, when it does we will promptly repair your dryer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.