Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't gotten a email confirmation confirming my membership, I signed up for the membership and downloaded the app yet I have five entries and no other benefits mentioned when signing up please refund purchase price and cancel the membership. I was also charged on a separate card twice even though it said payment wasn’t excepted on the billing page. Please runs or stop payment for those charges.

  Business Response

  Date: 08/27/2024

  Hi ****! 

  As explained through our support team on August 5th, 2024, you did receive all entries paid for. Unfortunately you misspelled your email address when signing up and would need to sign in with the misspelled email address to view those entries. Your membership has been cancelled moving forward. As outlined in our refund policy and FAQ"s all sales are final and non-refundable.

  Thank you! 

• Initial Complaint

  Date:07/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One Country makes it extremely easy to sign-up and become a member, gladly taking your money via a monthly auto-payment with a credit or debit card. However, they also make it very difficult to cancel that subscription/membership. There is no where on their website that allows you to cancel your membership/subscription. They provide a telephone number that goes straight to voicemail. Then one has to wait for them to return the call, if they ever do. A company backed by the BBB seal should be held to a higher standard, or even a basic standard of having a customer support department and/or a website that allows one to manage their account.

  Business Response

  Date: 08/22/2024

  Thank you for your feedback! Information and instructions on how to make modifications, including cancelling your membership can be found in our FAQ's and Terms of Use! We appreciate your suggestions on how we can improve the customer experience and as a small but growing company with use your feedback to improve our product in the future. If you have any further concerns please do not hesitate to reach out to One Country's Customer Support. We are available Monday - Friday 8:00am to 7:00pm CST at ********************** or chat with one of our agents through live chat at ************************

  Thank you! 

• Initial Complaint

  Date:06/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/11/24, ****** CEO of One Country, sent an email what the One Country membership could mean: 'You can alternatively receive an equal number of entries by using our mail-in method. In order to use the mail-in method to gain entries in a specific giveaway, you must hand-write complete on a 3” x 5” card or paper: (a) full name; (b) e-mail address; (c) mailing address; (d) telephone number; (e) date of birth; and (f) description of the giveaway you are entering. Insert the card in a standard-sized envelope, including your hand-written return address (including your first and last name) and our mailing address of: **** ** ******** ****** *** ***** **** ******* ** ***** and mail your completed using proper postage. Each mail-in entry will receive 300 entries into the specific giveaway described on the card. Each card valid for entry into only 1 (one) specific giveaway. All mail-in entries must be postmarked by the giveaway’s “Deadline to Enter” as described in the “Legal Information” section and received by close of business 4 (four) days after the “Deadline to Enter.” Each envelope must be mailed individually and bulk shipments will not be accepted and will be destroyed. All mail-in entries must be original with no photocopies or reproductions of any kind will be accepted. To be considered a valid entry, all mail-in entries must include all requested information and format, as stated above.' Prior to this email, the "FREE Alternative Method of Entry" was entering ONLINE for: a Lakefront Ozark Cabin or $1,000,000; a 2023 Ford Raptor R or $115,000; a Dream Lake House or $1,000,000; a 2023 Super Air Nautique G25 or $238,000; the "Locked Up" tour experience (a trip to see Sam Hunt); a 1970 GMC 2500 4X4 or $64,000. Now, you voluntarily BUY your sweepstakes entries or mail in postcards (what a joke)! How can they legally change the method of entry in the middle of the sweepstakes? Not very honorable!!! They should change their name to ***************************** 

  Business Response

  Date: 06/21/2024

  Thank you for reaching out. We appreciate you taking the time to share your feedback. We understand your frustration regarding the changes to our Alternative Method of Entry. While we have changed the process for the free method of entry, we want to clarify that our giveaways are conducted in compliance with legal requirements. All entries are still equally eligible for all giveaways and the odds of winning for an individual entry are the same regardless of the method of entry.Our team is considering your feedback in our continuous effort to improve our supporter’s experience.If you have any further questions or feedback you would like to share please don’t hesitate to reach back out. Thank you!

  Customer Answer

  Date: 06/27/2024

   
  Complaint: ********

  I am rejecting this response because:  You have not addressed my complaint that you changed the Alternative Method of Entry IN THE MIDDLE OF the entry periods!  I do not believe this change IN THE MIDDLE OF the entry periods is in compliance with legal requirements and certainly is a very questionable move regarding your non-paying, non-membership customers.  I believe you should have introduced the alternative method of entry 'mailing in post cards' when you offered a NEW giveaway/sweepstakes.  This has put a very bad mark on your 'support' of our Military Members; of which, I am one.  Also, I do not believe the mailed in entries are equally eligible for the giveaways...how does that work???  How do the online entries get mixed in with the mailed in entries so that ALL entries are equally eligible?  You really do need to change your name from OneCountry to OneCountryIfYouHaveMoney!  You have lost my respect. 

  Thank God that HGTV, TLC, Food Network, Valspar, WayFair, and Zillow, to name a few(+) DO allow ALL PEOPLE, regardless of their status to pay for goods or services, to enter their giveaways/sweepstakes!!!  I have NEVER seen a business switch their method of entry DURING a giveaway/sweepstake...  Shame on you-God sees ALL.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:11/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place promotes contests. They have a date for when the drawing is. However; that date comes with "around" as in "around the 11th". Yet; for that whole month no mention of a winner and the prize is taken down. If they had a drawing then why isn't the winner mentioned.

  Business Response

  Date: 11/13/2023

  Within ten (10) business days of a Giveaway closing, One Country will use an automated random drawing process, determined by One Country, to draw a potential winner for that Giveaway. A confirmation process, which may include a background check, will then take place to ensure the potential winner meets the legal standards required. The winner and (if applicable) his or her guest(s) agree to cooperate fully with One Country in One Country conducting any background check(s), which includes providing information requested by One Country including, but not limited to, full legal names and addresses. If the prize of such Giveaway includes meeting a celebrity, meeting a public figure, or attending a special event and any background check indicates, in One Country's sole discretion, that the potential winner or the potential winner's guest(s) pose a danger to or may harm the reputation of any person or entity involved in the Giveaway, One Country may disqualify said winner and move on to the next randomly drawn potential winner. Pending a positive outcome of the confirmation process, a One Country representative will notify the potential winner via email and/or phone. The potential winner must respond within the ***e period designated in the notification (or otherwise within five (5) days of such attempt at notification by One Country if no ***e period is given in the notification), or One Country may, in its sole and absolute discretion, either (i) select another randomly drawn potential winner in accordance with this Section 7, or (ii) continue to attempt notification of the existing potential winner until such ***e as One Country makes successful contact with such existing potential winner or decides, in One Country's sole and absolute discretion, to select another randomly drawn potential winner in accordance with this Section 7. Before confirming a potential winner as the winner, One Country may require the potential winner to confirm their eligibility. Upon such confirmation, the potential winner and guest(s) must execute and return all required documents within the ***e frame specified by One Country. If the potential winner and guest do not execute and return all required documents within the ***e frame specified by One Country, they will forfeit the prize and One Country will move on to another randomly drawn potential winner. Travel companions are also required to sign a liability/publicity release prior to issuance of tickets. Additionally, travel companions/guests of the winner may be subject to a background check, which may impact their ability to participate in the prize.

  Due to the response ***e of the potential finalist this process can take longer that expected. 

  Thank you! 

  Business Response

  Date: 11/14/2023

  We hate to see this information rejected! We provided Section 7 of our Official Giveaway Rules in our previous correspondence. Our Official Sweepstakes Rules are public information listed on our site for participants or potential participants alike to to review prior to entering one of our giveaways. 

  We understand all frustration however circumstances outside of One Country's control can extend this process such as again, response ***e form finalist or rejection of the prize and moving forward with the next finalist. Each require a process of legal documentation and finalist clearance. 

  Please note, the reason a giveaways may no longer be displayed on an account is for two reason the first being the user is signing in with the wrong email address or secondly because once a giveaway ends, the giveaway moves to the inactive giveaway or "past giveaway" section on your account and is no longer counted in the total for active giveaways. 

  Thank you! 

  Customer Answer

  Date: 11/14/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  being "inactive" has NOTHING to do with that particular giveaway not even being listed. You have other giveaways listed that are inactive. And to claim MONTHS LATER that other "circumstances" are the reason the winner hasn't been announced is something you should save for a 5 year old who MIGHT belive it. The bottom line is; you have a giveaway contest which months later still hasn't ben presented with a winner and even disappeared. 
  
  Sincerely,
  
  *** ****

• Initial Complaint

  Date:11/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  According to commercials here in Florida one country has in small print no purchase necessary so when you go to try and enter their sweepstakes, they are telling you you have to purchase a membership

  Business Response

  Date: 11/01/2023

  Thank you for reaching out! If you want to experience all the perks and kick back while we handle your monthly auto entry, we encourage you to become a member. Another option is making a one-time payment that gives you a designated number of entries into the selected giveaway. Both of these options are included on each product page. You may also choose to utilize our free Alternate Method of Entry, as found in each giveaway's "Legal Information" section. Thank you! 

• Initial Complaint

  Date:08/31/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent 3 separate emails over the last 3-4 months to the [email protected] email to cancel my membership. I also tried contacting them through the “contact us” form on the website. I have not received a response from one country and I am continuously charged, 3 times (since I began trying to cancel) now $25/each time for a current total of $75.00. .

  Business Response

  Date: 08/31/2023

  Hi *****! Thanks for bringing this to our attention. Unfortunately, none of your request reached our team. No worries, we have cancelled your membership moving forward. If you have any questions please do not hesitate to reach out! Thank you! 

  Customer Answer

  Date: 08/31/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a $75 monthly membership with One Country (OC Media Holdings) in January 2023. I have repeatedly sent emails to their customer support (only option) over the past 6 weeks to have my membership canceled. I have received zero response and they have continued to charge my credit card the monthly fee.

  Business Response

  Date: 08/09/2023

  Hi *****! 

  We hate to hear about your experience. Your membership has been cancelled and a refund of $75.00 has been issued. Please allow up to 7 business days for those funds to become available.

  Thank you!

  Customer Answer

  Date: 08/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One Country will not return emails or phone calls. Been trying to cancel my account, but no place to do it online. They still take my money monthly. Account is under *********@gmail.com

  Business Response

  Date: 07/31/2023

  Hi ****! It looks like a member of our did respond to your request to cancel your service and we discussed this matter as solved. if you have any further questions please contact us at [email protected] Thank you! 

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to cancel my membership with this company for the past 3 weeks. I have sent 4 emails with no response. And I have tried to call, which their voicemail is full, with what I assume is multiple cancellations. I asked them 3 weeks ago to cancel my subscription before the next billing cycle. No response. I emailed a week later again asking for cancellation before billing cycle, with no response. And now last week, guess what, a charge to my account and again emailed multiple times, with no response. I need a refund and cancellation!! You charged me $50 so cancel it now or I will report you to every outlet and seek legal advice if this continues!

  Business Response

  Date: 07/25/2023

  We apologize for your experience. We are experiencing a higher than normal request volume. Our team has both processed your request to cancel and refunded you for the last date of service. if you have any further questions please contact our support team. Thank you! 

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not make it easy to cancel your membership! Their website says to email them, but after waiting for over a week, and sending three emails, my account is still not cancelled. They have some serious customer service issues. If I get charged another $25 monthly fee, I will dispute it with my credit card company. This is not acceptable. Consumers have a right to be able to cancel their memberships quickly and easily. This company is in violation of that consumer right.

  Business Response

  Date: 07/25/2023

  Hi ***! It looks like our team did process your request to cancel. If you have any other concerns please do not hesitate to reach out to our support team. 

   

  Thank you! 

  Customer Answer

  Date: 07/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******