![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforMcLarty Daniel Chevrolet
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/16/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I took my vehicle to McLarty Daniel for an oil change and check engine light on December 30th. I paid approximately $3,500 for labor and repairs. After driving the vehicle for a few days, I realized it was making loud noises that were not present before the repair. I returned to McLarty Daniel where the service manager admitted this most likely was a result of something during the previous repair. Then, MD diagnosed the vehicle with a different issue and completed another repair. The noise remained. McLarty Daniel is now refusing to remedy the issue that did not exist before their mechanics touched the vehicle. This will significantly decrease the worth of my vehicle at a future trade in. All attempts to speak to customer service or upper level management have been ignored.Business response
03/27/2023
Our service manager and our GM have both have been in contact with the ******* on the issue and they have reached an understanding was what I was told by the GM.
Sincerely
***** ****'
Initial Complaint
02/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We took a truck to them to be fixed in Aug, they told us it was repaired and we pull pik it up which we didn’t make it 5 mins up the rod and it was broken down again. So they took the truck to repair again and again we were told to come back and get the truck it was fixed that ti,e approximately 6 hrs after picking it up the truck was broken down again and a tow truck had to get it and take it back to the shop. Currently the truck is still in their shop and we re constantly getting the run around and no answers.Business response
02/13/2023
Good morning,
I just spoke to ***** our service manager and he asked me how old this complaint was as he has been in contact with Ms **** and just called as talked to her this morning. He told me they talk almost daily to keep her informed on the work being done. We hope to release the truck today or tomorrow once we know it is fixed.
Sincerely
***** *****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.