Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Planet Fitness Apache Junction has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPlanet Fitness Apache Junction

    Fitness Center

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business provides fitness facilities.

    Business Details

    Location of This Business
    3003 W Apache Trl Ste 1, Apache Jct, AZ 85120-3635
    BBB File Opened:
    1/21/2014
    Years in Business:
    13
    Business Started:
    1/1/2011
    Business Incorporated:
    3/25/2013
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Planet Fitness
    • United PF Tom, LLC
    Business Management
    • Mr. Brandon Thomas, Owner
    • Mr. Brittney Micko, General Manager
    • Mr. Larry Meyer, Member
    • Mr. Trey Owen, Member
    Contact Information

    Principal

    • Mr. Brandon Thomas, Owner

    Customer Contact

    • Mr. Brandon Thomas, Owner
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/13/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Unanswered
    On march 12 2024 i walked into planet fitness for my usual shower as i always do. I have a medical condition that causes my stomach to spasm and i must sit in warm water to relax it. I was met with rudeness. Employee stated "wow dont you think you take a lot of showers" i let it go upon exiting the shower and entering the changing room. I sat for a while waiting to see if my stomach was okay or if i needed another shower. After re entering the shower stall, i was met rudly again by an employee who said i cant sleep here, confused i contested saying i wasnt, he offered to call an abulamce and i declined, i could see on the phone in his hand he was recording the conversation. The employee admitted to spying on me in the changing room, a complete invasion of privacy. And insisted that i had been sleeping when i simply had my hands over my face. He said i could not spend this much time in the shower and asked me to leave and escorted me from the building. When the manager of the buisness was asked why this was he said there is no limit to shower time, just to the handicap stall, as someone else needed it at that time, i was never offered the option to move stalls, just asked to leave, and there were no other customers waiting for the shower at that time. When the manager was asked why their employee was spying on me in the stall and had escorted me out of the buisness, he refused to speak to anyone and said no one had said anything to him so that it must not have happened like that. I was saying something now. He insisted that nobody would do that, and refused to provide any further information. When asked where it was stated anywhere that there was a limit on shower time, he there was no limit to shower time, yet insisted that i had been removed do to long shower times.

    Customer Reviews

    0 Customer Reviews

    What do you think? Be the first to review!

    How BBB Processes Complaints and Reviews

    Start a Review

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.