ComplaintsforThe Paseo

• Initial Complaint

  04/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  May 31, 2019 $800 deposit was paid and contract was signed. We have paid this venue a total of $8300 to secure a wedding date of 4/30/2020. The global pandemic hit the US in March 2020 and the venue offered to postpone our date. We postponed until Feb 2, 2021 then again until Oct 21, 2022. There were no weekend dates available until 2 years after our original date. We have since gotten married and had our first child who is going to school in the fall. Inflation is at an all-time high. It is completely unfeasible for us to host yet another wedding. The venue refuses to refund our money and refuses to postpone our event date again.

  Business response

  06/14/2022

  Because you couldn't have your event in April 2020 due to *******'s shutdown law, we allowed your first postponement to Feb 4, 2021 at our expense. The pandemic was not our fault, nor was it yours, but we concluded that we could sacrifice the postponement days in the interest of our clients even though we had to sacrifice in other areas to make it possible.

  The value of the first date that we gave you was $9,500 at the time. Then, only 2 months before that date, you asked to postpone again because you were expecting your child. We then gave you the 10/21/2022 date, valued at $10,000 as it was a Friday, again, at our expense.

  So, although our contract with you does not allow for postponements or refunds of any payment at all, we have given you two extra dates, a total value of $19,500. And now, for the second time, you have notified us that you no longer want the date when it is already too late for anyone else to use it.

  I'm sure that you can understand what a major hit COVID has been to the wedding industry, especially when our inventory consists of dates which are very limited during the season. We generously allowed what we could based on the situation at the time, limited only by our need to stay in business so that we would be open for future events that were already booked. We are still feeling it as we continue to have to absorb the postponements (as you saw on our calendar). We got through it by establishing generous policies beyond out contract and consistently implementing them as we did with you.

  I feel for you having your wedding plans interrupted first by COVID and then by choosing to grow your family. We have done all we can, above and beyond the contract, by giving you the two additional dates. I hope that this clarifies where we're coming from and the lengths we have gone to for you. We really do wish you the best and would love to still have your wedding here in October. We will keep the date for you as you made clear that you do not want to cancel.

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