Business ProfileforDracos Pool Service and Repair

Called ***** in late October to see if his company can replace a pentair board. When he answered "yeah" annoyingly, I asked if this was the pool company. His response was yeah. Okay great start. I then explained my issue and he then said, text me your number, I'm busy, I'll call you back. I did and nothing. I waited two weeks, (we are now in Nov) and called again. After the same intro, I let him know it's the guy with the pentair board. He then said, I told you I would call you back. I thought two weeks was a good enough time for him to call me. I guess not. My bad for not waiting longer. He then said to call him at a specific time-3 days later. I did and he confirmed a date in December-weeks away. I called him the day before the appointment and he said he has ***** and can't come out. (Sorry to hear but glad I called since he wasn't coming and he had no intentions of telling me). He then told me on the call, he gave my number to someone else, and I should call this new person who can help me. I called, left a message, nothing. I waited a week, called and nothing. We are now in Feb. I've called twice and still nothing. I don't understand this guy or his company. My advice is unless you have something crazy specific that I need, skip and go find someone that is friendly, responsive, and appreciates business. What I have learned is these types of companies were doing so well during Covid and they had more customers than they can handle. Now that things are drying up, these companies will be the ones leaving business cards on doors or calling clients they haven't seen in years.Be careful buying anything or using this company as a contractor.If the owner is reading this, it's ***** I'll be leaving reviews on every site I am able to. If one person reads this and goes to next company, I helped!

*** stated on your other review, the last time there was contact between us was December 5th. At that time I told you I wouldn't be able to do the job after all due to illness. To try and make sure your needs were met in a timely manner. As i explained then I would not be involved any further with the project as I was not having him do the work on my behalf. I have you his information and gave him yours. That was the last I heard about the matter until yesterday. I understand you're clearly frustrated, however as I never heard anything back after the referral I would have no way of knowing you had not been helped out.

As i stated on your other review, the last time there was contact between ** was December 5th. At that time I told you I wouldn't be able to do the job after all due to illness and referred you to another gentleman with years of experience who services your area and had confirmed with me that he would take the job, to try and make sure your needs were met in a timely manner. As i explained then I would not be involved any further with the project as I was not having him do the work on my behalf. I gave you his information and gave him yours. That was the last I heard about the matter until yesterday. I understand you're clearly frustrated, however as I never heard anything back after the referral I would have no way of knowing you had not been helped out. edited for clarity and typos.