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Complaint Details
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Initial Complaint
09/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business claims ************************ placed an order for their merchandise. We have never placed an order. This is an example of Fake Invoices and Unordered Merchandise defined by the ************************ (FTC). We have been wrongly invoiced for merchandise and would like the business to update its records and remove any monies claimed to be owed by ************************.Business response
09/19/2023
***************************** placed this order on May 1st, 2023. We sent him an email thanking him for his order along with SDS and tech sheets for the product he ordered. We emailed him the invoice and he opened and viewed it ************************************************** we would have sent a return label and picked up the product he ordered. On September 7th, ********************************* disputed the invoice. If it had been within 90 days I would have had the recorded conversation to provide to **********************. Unfortunately, this was over four months after we sent the order. I responded to ********************** via email and provided proof ***************************** had opened and viewed this invoice 13 times. This order was placed, and the product was delivered by **** Any claim of a "Fake invoice" is untrue.
Customer response
09/19/2023
***************************** has confirmed that he did not order from this company and the company cannot provide any proof of a response or a Purchase Order from *****************************.
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Contact Information
879 N Plaza Dr
Apache Junction, AZ 85120-4152
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1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.