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ComplaintsforRobert Horne Ford
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Did a hard inquiry on my credit without my permission. Lied and said they didn't. Now reporting back negative facts.Initial Complaint
04/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I traded in a vehicle previously purchased from this dealership in OctoberSIX months ago. For half a year Ive been trying to get the prorated money due to me from the extended warranty and GAP I purchased from them. The first person I sent the documents completely ignored it and clearly never submitted the documents. He also never responded to emails in trying to follow **. In January, I was given the information of another person I was told that could help me. Here we are 2 1/2 months later, still nothing. This is absolutely unprofessional and unethical business practices, and I would not recommend doing business with them.Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 01/10/2023 I had taken my vehicle in for a transmission issue and some other small issues one being that the sunroof shade squeaks when closing. When I received my vehicle back, it had rained that night and my car was leaking profusely from ***************** area. My vehicle went back the next day. They are claiming its not their fault. Now my vehicle needs repairs and its not under warranty because it got wet. It wasn't leaking before I dropped it off. Two years of no leaks, and car wash right before it went to them. They are requesting I pay out of pocket for not only the repairs but a car rental as well because its going to take at least two days to fix.Initial Complaint
11/12/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
8/26/2023 - new vehicle purchase 1. dealership ran credit without authorization even after being advised that I had secured my own financing and was not pursuing dealer's financing.2. When I called and complained, I was passed between finance and sales and told that it was a common practice even when I advised that this was a violation of the *****Initial Complaint
01/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Booked appt for Jan 6 10:30 am The Works Thats all Dont want no updates,recalls,etc Told the service person ******** and rotate tires Told them I would wait for the vehicle to B done Was still there at 3:30 pm Someone had decided to do the update What awlful service Spent 5 hours in your showroom Very incompetent No one talked to me in that 5 hours I guess Ill find another dealershipInitial Complaint
10/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased new vehicle on July 7th 2022 with a trade in. Was advised there was a titling/odometer issue when tags did not arrive and the temp tag was set to expire. Dealer provided another 30 day general use temp tag. At this point I had been calling on a weekly basis to keep the process moving. The 2nd temp tag was set to expire and I have called and texted and emailed daily for status and they only state "we're working on it". It was advised to me on September 4th that the vehicle had to be emission tested and that was the cause for the delay. I sent .pdf of the emissions pass September 6th. It has been 93 days since I purchased the vehicle with zero indication of them completing the title paperwork and sending me permanent tags. I do not have the title, my lienholder does not have the title. I have no recourse and I risk my vehicle being impounded. I have asked for a dealership loaner and they refuse to assist. They promised a new temp tag but have been unable to provide it. I do not know how to get this situation resolved and I am considering hiring an attorney. I keep getting the runaround, with no answers. Please help.Initial Complaint
06/08/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
To Whom This May ************** see my written statement attached.Respectfully,*********************Initial Complaint
01/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My wife took her expedition in for a check engine light throwing a P0131 code, which is an oxygen sensor and is covered by the warranty.They did not replace the sensor. They said it was wiring that is not covered by warranty and would cost nearly $500. We let them do the work on blind trust. They cleared the code and she left. A half mile down the road the check engine light came on. This time they replaced the O2 sensor, which they should have done, or at least tested it first thing. I believe we were scammed.On the ****, which is $485, the line item numbers don't add up. There is a $350 charge and a $100 charge. Where is the missing $35?I was asked to contact ********************* who told me via email that he believes he got the work covered and admitted they didn't do the job right. After that he stopped communicating. Despite multiple attempts to get a response, he has completely ignored me.
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Customer Complaints Summary
8 total complaints in the last 3 years.
4 complaints closed in the last 12 months.