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Complaint Details
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Initial Complaint
02/04/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
We called ******************* in early November & met with him on 11-15-22 to discuss building a lattice patio cover in the back yard His company had built a patio cover for us before (Then as Carrera Shade Solutions). We discussed the requirements involved and requested a quote. I contacted him several times and he gave us a quote on ***** for $9000 & permit costs. He was going to check permitting costs. On ***** he said $10,200 or the cost could be less with lower permit cost. We also discussed the need for a signed contract. Permit to take two weeks. He could order materials since we had worked together before. Discussed payment schedule of 1/3, 1/3 & 1/3. No word till 12/22. Said he was getting the permit, engineering, materials, etc. Requested a down payment of $3500 which we paid by check. Nothing happened over the holidays. Since we had gotten no status update I started checking again on Jan 8th. He is licensed, has a good BBB rating and is now working as Old Bull Patio. I contacted him through the BBB web site since I had difficulty reaching him by phone and texting. Unable to reach him through ****. Since the business is under his son's name I started contacting ***********************. *** called back and said the permit application was underway and would update on the 18th. Nothing happened on **** so I contacted Maricopa County and talked with *****************************. He informed me that no permit application has been filed by Old Bull Patio. Since we have been dealing with *** in good faith we decided that this was taking too long and requested that our deposit to be refunded. Have sent several emails to Old Bull Patio through the BBB portal also. On **** after several phone calls to *****, he agreed to refund our $3500 deposit. Did not receive refund by ****, Called *****, he said check was sent but would follow up with the mail. Sent emails through BBB as well. Sent email & called ***** on ****. Till now , still no response. This is no way for a good business to do business.Business response
02/14/2023
I will have the money on the date listed from the complaint.
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Contact Information
Avondale, AZ 85392-4316
Business hours
Today,6:00 AM - 6:00 PM
MMonday | 6:00 AM - 6:00 PM |
---|---|
TTuesday | 6:00 AM - 6:00 PM |
WWednesday | 6:00 AM - 6:00 PM |
ThThursday | 6:00 AM - 6:00 PM |
FFriday | 6:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.