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ComplaintsforDesignscapes by Her LLC
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Complaint Details
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Initial Complaint
08/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We hired Designscapes by Her, LLC owner ************************* to do a front yard renovation starting on October 1, 2022. Which included removing a tree, pulling up our grass and replacing with artificial turf, replacing the rocks, adding a concrete border, and planting some new plants. ****** was very pleasant, enjoyable, and eager to do business in the beginning. We requested two Mediterranean fan palms to be planted and a couple of small shrubs. After the job was completed, the palms began to lean, and the small shrubs began to die. We advised ****** and she sent her crew out to straighten the palms back up. After a couple of weeks, they began to look very stressed. I sent pictures to ****** of the palms and their condition. We did not receive any communication back after several attempts. She finally responded that she would replace the palms and the other two small shrubs that died as well on February 3rd, 2023, 3 months later. Also, we never received our artificial turf warranty. She advised it was emailed several times which I still have not received, but I did receive her invoice when it was time for her to be paid. On June 13th after several messages to ******, I finally told her we were going to file a BBB complaint. Within 5 minutes she responded. She did replace the plants except for one. She advised that would be done on Tuesday June 20th. As of today, still no plant or communication regarding this or the warranty for the turf. Tired of the ghosting and lack of communications.
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Contact Information
Avondale, AZ 85323-3158
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.