ComplaintsforRodeo Kia

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Ive submitted to the dealership necessary paperwork, and *** received no replies or updates after 10 weeks.

  Business response

  02/28/2024

  Rodeo Kia is aware of ************** concerns. Rodeo Kia had not yet received the cancellation paperwork. Rodeo Kia is in contact with ************** to cancel her warranty.

• Initial Complaint

  06/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Repairs began on/around 4/19/22. Due to malfunctions from a side job completed by *************************. I arrived to pick up my vehicle on 1/4/22 and many lights were on my dashboard that were not on previously. My ABS light is on, check engine light and ESC off light. The only light on my dashboard that was on previously was my airbag light. Rodeo Kia replaced the brake fluid line amongst many other front end suspension/brake parts. I would like my vehicle in the condition it was in originally. The service manager Guy advised he does not have a tool to scan my vehicle which is not acceptable. Please advise. I would also need a proper test drive of my vehicle while I am present to ensure the safety of myself and others on the road.

• Initial Complaint

  04/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  6/2020 - Found ****** R advertising himself as mechanic on ********* I messaged him advising about my car issues. He stated rodeo Kia was his shop in Avondale. 1/2021 ****** replaced axles and sway bar links along with an oil change. 2022 2/10 Left my vehicle at Rodeo Kia with parts in back seat and keys under driver seat as usual 2/25 ****** states All i have left is bolt the rack up and then put the sub frame and everything else back in n together3/4 Follow up message asking if vehicle is ***e yet 3/5 Asked ****** if stiff feeling from steering will go away immediately after picking up car 3/12 advised ****** that there was a loud clunking sound along with the heavy steering that was not a normal characteristic of the vehicle. 3/15 Returned to Rodeo Kia to have the loud grinding noise and clunking sound looked at, ****** sprayed the vehicle with break cleaner and said that he had to take apart suspension and clean parts 4/2 grinding noises and clunking sound returned reached out to ****** and let him know we need to repair as soon as possible as he previously mentioned 4/6 ****** stated Hey wuts up yea i havent been at work for the last few weeks because of personal med. issues but that noise is from ur stabalizer bushings not ur power steering so one has nothing to do with the other as far as wut u paid for so *** say that, cause that noise is a diff. Noise4/13 follow up with ****** again to attempt to have repair complete Ok well take it to the dealer. Im not doin side work anymore i already told u the last time as to y im not n i almost got a divorce over the last time i worked on ur car. So either find a new mechanic or take it to the dealer sorry but thats the way it is now, im always in too much pain to be suffering at home as well as at work. So like i said sorry but thats the way it isIt appears that is was convenient of ****** to recommend repairs when he needed the extra money while denying all warranty

• Initial Complaint

  03/15/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased my 2019 Kia ****** the evening of 12/16/2021. During that time I was working 60+ hours a week, on my first day off on the first week of having the vehicle I noticed the seats had stains and my speakers were making clicking noises. When inspecting the headlines in day light, I was able to confirm that they were peeling from sun exposure. I looked underneath the front bumper of the car to find a damaged undercarriage. I took pictures of all of these issues and I drove 60+ miles round trip to the dealership to be told that my parts had to be ordered and I would be notified when they would arrive. While waiting for the parts to arrive on 1/22 I discovered a rattling noise coming from my engine. I contacted the service department and they advised that it would be taken care of when the vehicle was brought in for the other repairs which were covered by the warranty as the vehicle was sold to me in conditions that were not acceptable per the ********************** checklist. I was given a loaner vehicle for the time I was left without a vehicle during the repairs. When I picked up my vehicle I noticed the rattling sound coming from the engine was still present, that was when I was advised that it was a motor mount that had to be replaced. Which again I drove back home and had to wait for the part to arrive. On or around 2/20 I picked up my vehicle to find the noise still present. I recorded video each of the times the rattling sound was present and emailed it to service advisor ****** Around 3/1 I had to come back again and left the vehicle with manager Guy, a couple days later I got a call from ***** saying they found twigs and leaves in my fan that had been causing the rattle. Picked up on 3/8 and On 3/9 the noise was present again, I recorded video and sent it to my service advisor hoping to get a receive a follow up. There has been no solution for this other than time and money wasted. I pay a $450 car payment for a vehicle that is not safe to drive.

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