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Find a Location

Compass Rose Student Housing has 1 locations, listed below.

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    Business ProfileforCompass Rose Student Housing

    Student Housing

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Overview

    This business offers student housing.

    Business Details

    Location of This Business
    10695 W Pierce St Ste 200, Avondale, AZ 85323-7946
    BBB File Opened:
    12/16/2022
    Years in Business:
    6
    Business Started:
    5/17/2018
    Business Incorporated:
    5/17/2018
    Type of Entity:
    Corporation
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/12/2023

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    The company Compass Rose student housing advertises a gated community but the main gate and man gate do not close or lock. Because of the advertising of a gated apartment made me think I was safe but my truck was stolen and totalled. When compass rose first moved me into an apartment I had a private room that was separated from the rest of the apartment by a door with a lock that separated the bathroom and my room and one other person's room and was told the bathroom was just for the private bedroom renters. My bedroom had pizza sauce on the walls and garbage under the bed and marks all over the walls which means they aren't doing move in or move out inspections and made move into a dirty room. They kicked me out of that apartment because they didn't have enough renters so they moved me into a room that had a random guy that doesn't even live here sleeping on my bed, bathroom toilet and shower and sinks were so dirty and unsanitary. My roommates throw parties and the only bathroom I can use is now a public restroom and is dirty and unsanitary but the other bathroom I can't use is clean and only used by 2 people when there is 2 rooms and 2 people in each room. I was lied to about only me and one person using this bathroom and they are doing room inspections which I've had issues with before. I'm making a complaint about negligent security and lying on their advertisement for a gated apartments and no room inspections have lead to health and safety issues.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Nick A

    1 star

    09/20/2023

    NO STARS These student apartments are disgusting. Bugs, broken appliances and mold in the bathroom to name just a few! Not even a truly gated community because the gate is always broken. Not safe. Yes, complaints have been made to the apartment complex, but management refuses to address the issues and the poor conditions remain. Yes, the rent is paid up and always paid on time. Its shameful to charge students outrageous rent for run down accommodations. Would you pay to live somewhere that is uninhabitable such as this dive?Do I live here? No. However my family member does. I have visited on a few occasions and have taken photos of the horrid conditions.Compass Rose didnt bother to clean the apartment or repair the broken dishwasher before move in. I have those photos too. Look for another place to live. Avoid Compass Rosebecause it stinks!

    Compass Rose Student Housing Response

    09/21/2023

    This student states that he complained to the apartment management when he should have come to the employees of Compass Rose on his campus. Our employees on campus do all that we can to take complaints seriously and get results from the apartment management. The only way we know about issues is if the students report to us.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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