ComplaintsforBluePearl Veterinary Partners-Avondale
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Complaint Details
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Initial Complaint
05/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
4/18/2024 my son's service dog bella.was bitteby a rattlesnake.I had her there 24 mints.they new I was coming .they refused to work on her if I didn't have the amount of 6400$ they took her to the back I paid 3100$ right when I arrived .they didn't get started until 2 hours later.they gave me another voice mail for 4300 which I paid 2 more payment 650$ 250$ they said they get snake bites all the time that they have there own recipe in back the .and there own lab in the back.they told me I had until 730 am to get the remaing balance or they stop working on her.the drugs they gave her are for people getting off drugs they end up putting her in a coma wait tell she on a breathing machine and then puppet air in to her i was at home when i got the call.they charge me 165 to stop her heart why don't now 364$ to release her body .after all this i going crazy.missing her but heres the crazy part i found my dog up for adoption on puppysnation.i tried to get a hold of the owners she was placed from rescue.Initial Complaint
01/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My dog was shot and was taken in to Blue ***** in ********, **. I was told they wouldn't treat my dog without payment. I gave them my credit card for $600+. I was told that I needed to pay or apply for Care Credit before my dog could be treated. I gave the receptionist the care credit information and they charged the account. The vet called and said my dog needed an amputation ,and of course, I would have to pay for the fees first. When i called back, the vet said she could splint my dogs leg. I asked how much I had to pay and was told therer would be a credit of $1551.28 back to the care credit and the splint and sedation would be $690. I get the care credit bill and it was for $3994.51. No where near wahat I was quoted.Initial Complaint
02/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 02/18/2022 I took my nearly 10 year old dog (Mac) in to get treated for an approximate 2 inch wound. Mac wasn't in pain and he was acting completely normal before I took him in, I only took him in to prevent infection. I wasn't able to go into the exam room with him. Mac had severe separation anxiety and that was made known to the technicians. Mac was checked in at 12:15 pm and I agreed to pay a total of $2319.02 for them to start treatment and obtain bloodwork. I called for a status update at around 3:15 pm and I was told he wasn't started yet due to a critical patient coming in. At 4:30 pm I went inside the office and asked to just have Mac back because I was worried it's been to long to keep him out of my sight. They refused to give him back and said they just started on him. I didn't get to take him home until 7 pm and they told me he was fine. Upon returning home, Mac didn't seem himself, he had an approximate 7 inch cut but only 6 stitches where the wound was treated as well as several lacerations from shaving too close to his skin, he could barely walk, had trouble breathing and didn't have much of an appetite. I was told these were side effects of his pain medication and that they can cause him to be in a sedated state. I continued to monitor him for the next few days. He would eat very small portions at a time which was a good sign to me but his breathing and ability to walk normally did not improve even while off the medication. On 2/23/2022, Mac collapsed and passed away just 5 days after his "treatment". Mac was mistreated, traumatized and not handled in proper care. I contacted the corporate customer relations office via email and left a voicemail. I called the customer relations line several times during their "operating business hours" and was sent to voicemail every time. I want a full refund of his "treatment" costs as well as a full refund on cremation costs ($239.50) for a complete total of $2,558.52.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.