ComplaintsforEddie's Performance Solutions LLC
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Complaint Details
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Initial Complaint
12/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I had discovered an oil leak on my ***** 2020 11/30/22. I took it in to get services at aboutEddie's ************** on 12/1/22. I talked to ***** and he told me I can fix the issue and gave me an estimate on how much the estimate would cost to diagnose the vehicle oil leak. I thought this was a fair price and agreed to have him look at it. ***** did give me two prices as far as repairs would go for the repairs of two separate problems one being a oil seal which would cost around $650.00 and an oil pan replacement which would be over $1000.00. I told him to let me know which cost and to let me know if it goes into the higher amount of money. So for the next seven days I am the one who is calling not everyday but just to check up on the vehicle. ***** is not very good with communication. ***** tells me it is the oil pan seal. ***** could not give me prices and also did not seem very interested in answer me and getting a hold of him was quite difficult. So on 12/7/22 I call him again he doesn't call me and says the vehicle is ready. I say ok I will be by in the morning how much. Again this is some thing that is hard to squeeze out of him and it was north of $750.00. Also just something that needs to be said I found this leak after I was going to preform my own oil change. I had bought a new filter and 5 quarts of oil. I told ***** he can use it after the repair is complete since I already bought it. So now come 12/8/22 which is yesterday i go in and ***** isn't there. His sister who work in the office/ store said you can wait for him for an invoice or I can just give you a receipt. I said I would like an invoice for my records. So I said I will pay now and wait for him to arrive and I was told it would be 20 mins. We'll it took much longer than that. I talk to ***** he says they drove it heat tested it and no leaks. I said ok then he prints me out an invoice which charges me my own oil filter and oil. He refunds me 70 dollars and changes the invoice. Leak isworse
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.