ComplaintsforPatriot Mobile Repair
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Contacted Patriot Mobile Repair to obtain an estimate for repairs to transport trailer. ***** informed me the cost of the estimate would be $435.00. Came out on 9/27/23 to inspect trailer. On 10/3/23 informed me his technician would need to come out and remove parts and take them to match them up in order to complete the estimate. On 10/10/23, technician came out, parts were removed and we told we needed to pay the estimate invoice of $435.00. Stated it is standard practice to get the invoice paid and send the estimate a couple of days later. On 10/17/23 I finally got a hold of ***** and he stated he would have the invoice and our parts back to us. Neither of these happened. After numerous failed attempts to contact ***** or someone with the business my boss went to the address on the invoice and website only to find out Patriot Mobile Repair hasn't been at that address in over a year. We were still in need of the repairs to our trailer and were forced to have another company come out to complete repairs and replace the missing parts. This created an additional expense of $698.24. I have tried ever avenue possible to communicate with this company and haven't had any success. They still haven't reached out to us and now when I call the phone goes straight to voicemail. This is extremely unprofessional and unacceptable behavior. Our company is now out $1.193.24 for the estimate we never received and the replacement of the parts taken.Resolution is immediate reimbursement for these expenses.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.