ComplaintsforPacific Internet
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
My husband and I have used this company for the past *********************************************************************** the past month, we have not been able to access our email and have tried to reach the company to resolve the issue. I have tried emailing and calling them multiple times and I never receive any responses or replies. The company used to be called Worldlink and is now Pacific Internet. We have paid this company around $48 every other month for the past 20 years. Our account ID is 310 and is under my husbands name, *******************. We have emails that contain important legal and tax information that we need to have access to. This is very serious!Business response
03/22/2022
To whom it may ******************** is regarding the referenced complaint #******** initiated by Tito
Pagan.
This account was suspended on January 31, 2022 due to non-payment by the
customer (*******************). This account was set up on quarterly Billing
cycles. The last payment received by the Pagans was last July 8th for an
invoice that was due July 30th. They were billed again for an invoice
due October 30th and no payment was made. They were billed again with a
due date January 30th and once again no payment was made. Their account
was suspended on January 31st as there had been no payments made for
over six months.
To re-activate their account they must pay the past due $95.70 and they
will be set back on qtrly billing and email accounts will be restored
They can make their payment by clicking on the link below:
https://www.pac-internet.com/payment.php
Thank you!
*********************
Pacific Internet
1300 ****************************************************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.