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          Goettl's High Desert Mechanical Inc has 1 locations, listed below.

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            Business ProfileGoettl's High Desert Mechanical Inc

            Air Conditioning Contractors
            BBB accredited business

            Contact Information

            4650 Old Highway 279 Ste A

            Camp Verde, AZ 86322-8217

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            Email this Business
            (928) 567-2200

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            Customer Reviews

            2.8/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/21/2005

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers mechanical contracting services.

            Business Details

            Location of This Business
            4650 Old Highway 279 Ste A, Camp Verde, AZ 86322-8217
            Email this Business
            BBB File Opened:
            5/24/1994
            Years in Business:
            33
            Business Started:
            11/13/1990
            Business Incorporated:
            11/13/1990
            Accredited Since:
            4/21/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Bruce Adam Goettl II, President
            • Mr. Bruce Adam Goettl, President
            • Mr. Karl Theodore Goettl, President
            • Ms. Joselyn Toth, Office Manager
            Contact Information

            Principal

            • Mr. Bruce Adam Goettl II, President
            • Mr. Bruce Adam Goettl, President
            • Mr. Karl Theodore Goettl, President

            Customer Contact

            • Mr. Bruce Adam Goettl, President
            • Ms. Joselyn Toth, Office Manager
            Additional Contact Information

            Fax Numbers

            • (928) 567-2302
              Primary Fax

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/05/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            I only agreed to the $99 membership cost because I was scheduled on June 13 from 7 AM to 12 PM to have an HVAC check. I am having issues with my blower motor I am a person with a disability with medical documentation that states that I have to have fully working air conditioning due to my medical situation. Therefore I was OK with being scheduled on June 13th. I get a call today from a very rude representative in this business telling me that people with no AC are now priority, even though I was scheduled days ago for this appointment and they cant get to my house now until the FIRST of July. Otherwise I have to pay for a service call to have someone come out sooner which is a scam. The whole point of the membership was to have the one free HVAC and plumbing per year that I could call and have it set up for them to come out and check before I have to pay any money upfront. Now that is a deceitful practice because I was scheduled and she removed my appointment without my consent for June 13. I want a full refund because you guys use deceptive tactics to get people to buy your services, then lie to the customer 3 days later about it. You lied to me and you scammed me and now I want my money back I will be filing a chargeback with my bank for service not provided when I had an appointment scheduled if you do not refund me. The resolution to this is my full refund and I will never do business with you again. I think this business is just treating me bad now because I was unable to afford getting a water heater replaced by them when it was almost $5000 because before that they treated me real good after that theyre treating me bad not wanting to honor my appointment that was set for the last three days.
            Read 2 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Kenneth S

            07/30/2024

            I purchased a new Heating and AC System from ******** in 2017. In 2022/23 the Technician that came out to my home to conduct bi-annual service stated that my system had inadaquate intake airflow and stated that it would cost another couple thousand dollars to enlarge my in home air intake vents opening. Contacted the Company numerous times to inquire why my home's air intake capacity wasn't considered with the initial system installation in 2017, and got no response.In another interaction, I inquired about the installation of a Soft Start Device and saw on the Tech's Laptop showed the product and installation price of the unit was $370. But when ******** Admin contacted me, the price for to install jumped to $670. Finally saw today that ******** tried to tap my Credit Card for another year of bi-annual maintenance service. Customer Rep stated that in the fine print when I signed the acknowledgement of completion for my last maintenance service on the Tech's Laptop, she stated that I also signed up for auto renew. ????When I mentioned to the Cus Serv Rep they do a bad job of contacting the Customer to schedule bi-annual maintenance appointments, I was told that it is the Customer's Responsibilty to reach out and schedule bi-annual maintenance. ???? I was initially very satisfied with ********, but the company has become too difficult, too expensive, and too frustrating to deal with.
            Read 4 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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