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          Cliff Castle Casino has 1 locations, listed below.

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            Business ProfileCliff Castle Casino

            Casino

            Contact Information

            555 Middle Verde Road

            Camp Verde, AZ 86322

            Visit Website
            (800) 381-7568

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            555 Middle Verde Road, Camp Verde, AZ 86322
            BBB File Opened:
            1/19/2001
            Years in Business:
            29
            Business Started:
            1/1/1995
            Business Started Locally:
            1/1/1995
            Alternate Business Name
            • Yavapai-Apache Nation
            Business Management
            • Mr. J.P. LaFors, Director Of Marketing
            Contact Information

            Principal

            • Mr. J.P. LaFors, Director Of Marketing

            Customer Contact

            • Mr. J.P. LaFors, Director Of Marketing
            Additional Contact Information

            Fax Numbers

            • (928) 567-7901
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/26/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            In the casino, I hit a jackpot and in my extra games afterwards I hit other jackpots that were not even calculated in the machine, the machine was was actually not paying what I was I multiplied my games in in my free games I use the multiplier and I would hit payouts that were like 18 times that should have been thousands and thousands and thousands of dollars that would pay fractions of what it should have been. I was trying to take pictures and get help and no one came. they said that I played too many games after they came and reset the machine.I still had money in it and upon trying to get help from casino staff I got no results. Payout was incorrect, machine was malfunctioning, and they they act like it was my fault the day don't have it recording of it because I played when they came and reset it.I thought that they had everything recorded. thank you ************ **************************** I'm having a hard time filing this complaint from a phone, very frustrated no one's helping me gaming commission wants me to try and go resolve it with the people that I'd already talked to please help
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Tashia R

            08/03/2023

            Worst customer service ever. ********************************************* "lodge" is falsely advertised, it is dirty and upkept. If you stay at the lodge you're not allowed to use the casino pool. It took an hour and a half for us to check in, then when we found the lodge pool was disgusting, I called to see if we could upgrade to the casino so my daughter could swim. I was on hold for 38 minutes and then told they'd call me back, they never did! There was hair in the bathroom, the sink didn't drain, an empty beer can on our back patio and ants inside the room! You have to go to the casino to check in, no staff is available at the lodge. They don't clean your rooms unless it's your check our day! Then, they charged my parents TWICE fir the whole stay and you can get anyone on the phone to help!!!! DO NOT STAY HERE!!!
            Read 1 More Customer Review

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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            BBB Reports On

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