Business ProfileforOxi Fresh Carpet Cleaning

Do NOT USE this franchise of OxiFresh managed by ***********************. Not only was it the worst cleaning we have ever had (the couch was dirtier after they were done) they had the worst customer service we have ever experienced. My mother in law scheduled and took care of the appointment herself. As they were cleaning she expressed that she didn't think it looked right. The cleaner dismissed her. She called the office directly after the cleaning and they told her there is nothing they can do and that's just how couches look. Not only did they dismiss her both times, they also did not inform her of the 7 day "re-do" policy where they would actually come and re-do the cleaning. Once she told me about it I encouraged her to call again and request the policy. They not only would not rectify the situation, they tried to convince her she never called, forgot, must have called the wrong number and that she is not eligible for help. She is 80 years old will full cognitive capabilities and memory. This is not only poor customer service it is WRONG. She has the phone call in her call log and was very confused why they kept trying to tell her she was wrong. Once I started reaching out to the manager of this franchise, ***********************, he was incredibly rude and dismissive to me. He would not speak on the phone only on text. His responses were that she never called, she probably called the wrong number and "just because you think you're important doesn't mean I'm gonna bend over backwards and break policy for you".I gave him multiple opportunities to rectify the situation before writing a negative review. I don't believe in writing bad reviews for small business unless it is incredibly bad, which this situation was on all levels.I encourage everyone to use other cleaning services and not support this subpar cleaning company with horrible customer service.