Customer ReviewsforEmergency Air

After a significant new install, annual service, relentless upselling, our unit failed again. This time as in the previous times, we had to wait for the part to arrive. On Saturday, we were told that they would have to wait to get it when the distributor opened. No word back. I called and they told us that they had to order it in from **. When asked for an expected arrival time, they said they would track it. After five days with estimated time of arrival, I was told the part is in my city, but we're still not sure when it will arrive. For five days, in ******* degree weather we have reserved a hotel, moved full size dogs around, and all we asked was for an expected time of completion. Still waiting...

We are so sorry for your inconvenience. its never fun being stuck in these situations with how hot it is outside. Being at the mercy of our suppliers is tough as it relates to when they can get us the parts and pieces needed to help you out. We always make sure that we pay any and all cost associated with expediting the delivery to make sure you get handled as quickly as possible. Its my understanding you are cool and comfy now as we took care of this 100% last week. Thank you again for your patience and understanding. Please let us know if there is anything else you need.

These Technicians are being told to upsell everything... we had them come out for an AC tuneup and we spent almost 5 grand on a new water heater. We did not need that was not leaking Now we have a leak under our sink and the sink needs to be moved about half an inch and we were told we needed a new sink which we do not and definitely a complaint They're gonna get the sink for 200 bucks charge us 1000 another two or three to put it in I don't think so. We're going elsewhere.

Hello there! We have tried to reach out on Tuesday of last week as well as Thursday of last week in order to get you taken care of 100%. Can you please call us at ************ and speak to ***** the plumbing manager. Thank you so much and we look forward to resolving this right away!

Do NOT use this company. They are quick to ***ell the consumer on various warranty packages and recommended additions to the system, but they fail terribly when it comes to service and warranty work.My wife and I bought a new Carrier air conditioner/heater unit from Emergency Air in July 2022. Since that time, we have scheduled annual appointments for respective tune-*** covered under the warranty package. To date, not one appointment has been kept under the original schedule date. An annual warranty tune-up on the A/C unit scheduled 3 weeks in advance for 6/14/2024 from 2 - 6 pm. I received a call around 4pm that day stating the technician would be tied up the rest of that day and I would have to re-schedule. I agreed and re-scheduled for 7/8/2024 and the technician showed up to perform the annual maintenance.The most recent experience was today 7/9/2024 from 8am - 2pm for water heater and water pressure testing , again under their warranty. After waiting at home for 5 hours, I received a telephone call that the technician would be tied up for the rest of the day and I would have to re-schedule.I guess I picked the wrong company. Maybe Emergency Air should focus more on servicing an existing customer and less on double booking appointments.

Hello there *****! Thank you so much for sharing your experience with us. First off my apologies for your experience thus far. Its definitely not what we are all about. While we have been so blessed with so many customers wanting our services it has caused some delays in getting some of our customers serviced in a timely fashion. We are trying our best to make sure emergencies are quickly as here in AZ AC could be a life or death situation in this record breaking heat we have had the past couple months. With that being said that this is not a good excuse for you not to be taken care of. we would like to do something special for you. Please call our office as soon as you can and speak with ******* our ************* Manager to discuss further and ultimately make you whole all the way around. call her direct at **************. Thanks again and we look forward to making you happy!

A basic BS COMPANY. Overpriced hot water tank. Worst of all 4 visits and almost $500 to replace thermostat that still doesnt work. Ask for my money back. NO REPLY. Had to go to another company for another $200 to do it right. SHAME ON this group

Hello there ****** and thank you so much for this feedback! Its only going to make us better. Heres what Id like to do. Call my plumbing manager at *********** his name is ***** and we will review whats been installed and see if there is anything more we can do for you in the way of a discount (and make sure that all applicable discounts were applied. Also if you could send me the invoice of the $200 you spent with the other company Id like to review our diagnostics and look over your file to see what took place and if a refund is in order here. Please email invoice of that $200 to ************************************* Thank you for your patience with this and we look forward to helping you!

Good customer service, and very professional. I will used this company again and again.The technician was friendly and professional, and honest. Both me and my husband want the same technician to come to clean our systems again when it is time.

Thank you so much for this wonderful review *******! We appreciate you and your business!

have gone 2 weeks without heat. paid about $8,000 more. This company has been to my house at least 4 times to fix heat. They have NEVER come and done a heating tune up as per the change in their contract. They only come once a year. Schedule in January but excesses it becomes mid summer before they arrive. Hence no tune up on heater. Unable to complete job. I have a contract to check both air and heat at once but this never happens in about 8 years. Don't get fooled with promises that they do not uphold to. Sure managements air/heat never has a problem. have had to cancel appointments with other people due to this issue. Next air/heat will not be purchased from this company that just wants more money with no invoice to see what parts I paid for so that I can call and ask competitors what they would charge. Temperature inside of house was 70 degrees and explained that I have not showered and then asked if my hot water heater is broke. WTF, I told person on phone that I do not get out of a hot shower while it is cold in my house. Not good enough to leave even a one star. Stay away from this greedy company. Her comment was will have someone there from 8-2 while the time was already 8:35 AM.

Hello there *******! Just checking in with you to make sure everything is working properly now that we are here in the middle of summer. I know we have made some corrections and again just wanted to check in with you. Thanks again for your patience and partnership.

My AC stopped working in the middle of the night during our excessively hot ******* ************** days. I called about 5am and talked to a very nice person who said someone would call me back by 7am. Got a call back about 7:30 am and another nice person said she could have a tech out between 10am-2pm. Tech showed up just before noon. While he was very pleasant, it was concerning that he didn't seem to know how to cut electricity to my system to begin with. Once he finally got in to the system, he said the capacitor was bad (I figured after a quick ****** search). He replaced the capacitor but the fan still wouldn't work. He said that was very bad and costly. He showed me a quote for the fan of about $6000 dollars. He went on to say that it may be better to just have entire system replaced due to age. He indicated that a new system may START around $13000. I then paid what I owed for capacitor replacement ($475) and he left. I immediately called another HVAC that was recommended by my neighbor. They had a tech out within 4 hours. He agreed fan motor was bad and within 1 hour had replaced it. He indicated that my system, although old, was still in good shape and just needed some maintenance. The system was up and running blowing cool air once again. The fan motor was under $300. I paid him for the fan and his labor, under $500 TOTAL! I'm appalled at the ludicrous estimate that Emergency Air provided. How can these people sleep at night knowing how they are deceiving people out of their money during desperate times, particularly those in 55+ parks! This company should be ashamed. I will never, ever recommend them to ANYONE! I honestly can't understand all the positive ****** reviews AND A+ Better Business Bureau rating... ridiculous!Be aware and do your research!

Hello there ***! Yes we do have more 5 star reviews than most companies in our market. I give that credit to our customers that share these experiences to help us be the best home service provider around. So thank you in Advance for sharing! My name is *********** have taken over the customer satisfaction through ******************** and have access now to this portal and just seeing this. I can promise you that there is something that was not communicated to you properly. Id love the opportunity to go over our notes with you to properly explain what took place and what our charges are for what was recommended. I can promise you that what we were offering is not the same as the other company . With that said Id love to discuss with you in detail to explain it all and make sense of what our offering actually was. Please call me direct at ************. Thanks again for sharing you experience with us as its only going to make us better!

My tenant called Emergency ** for service. Their rep showed up and changed the capacitor and motor fan (wires were not properly done). My tenant was charged $1,865 (20 & 17 years old) for a job that should be more than $350. I confirmed with other professionals after 2 days when the ** stopped working again, that we were scammed. So they charged us $1,850 and after two day tenant was with no ** again. I called the company to come back and recheck the system. The rep was back, checked the ** and very aggressively recommend changing either the whole entire system for $14,000 ??? or just the compressor for $7,000 without any intention to fix what they started for exorbitant amount. He came back to oversale and charge us more for unnecessary repairs with no intention to help or fix it. He was very prepared with a pad and showed me the new products and that I must change if I want **. They are trained to sale, overcharge and rip you off. I called two other companies and one of them fix their mess for $350 (including refrigerant), check the whole systems and ** has been working perfectly since. Nothing wrong with the compressor, no need to change the whole unit. This shady company does not deserve to exist in our community.

Hello there Cos! First of all thank you for sharing your experience with us. My name is **** and I have just taken over the BBB customer satisfaction portal and just seeing this for the first time. With that said Id love to discuss this scenario with you if you would be willing to call me direct at ************ I can pull all the diagnostic reports and show you how our process of diagnostics and reporting actually protects our customers. In any case even though this happened a while back I want to prove out our process to you but ultimately want to make you whole . I dont know what that looks like just yet but would love to partner up with you to figure that out. Please call me direct at ************. Thanks again for sharing your experience!

This place is a scam. Their ***** tuneups are just a paid for sales pitch. Do not use this company

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