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ComplaintsforAffordable Fire And Safety, LLC
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Complaint Details
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Initial Complaint
12/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In July of this year we had AFS out to do our annual testing and inspection of our fire safety systems. The company mislabeled the 2 of Risers with an incorrect date of ****, missed tagging another riser, and missed tagging 2 emergency lights. I have called 6 times since my City of ******** fire inspection was done on 11/08/2023 and emailed once on 11/14/2023. I have had no response to the email, I have been told I will receive a call from a supervisor twice, and the last 4 times I have been told that the Office manager is unavailable and they will pass along the info, with no return communication from anyone. I have been stonewalled in asking for the office managers supervisor during the last call today. I have 3 days left in the 30 day period to have this fixed or I am facing a fine from the city and possibility of being shut down until corrected. I would like them to re-tag their errors, and feel I have given them plenty of time to correct said errors.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.