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Find a Location

Planet Fitness has 23 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Planet Fitness

      1020 N 54th St Chandler, AZ 85226-1030

    • Planet Fitness

      4907 W. Bell Rd Glendale, AZ 85308

    • Planet Fitness

      1420 S Arizona Ave Chandler, AZ 85286

    • Planet Fitness

      3331 W Peoria Ave #101-102 Phoenix, AZ 85029

    • Planet Fitness

      7333 W Thomas Rd Ste 78 Phoenix, AZ 85033-5549

    Business ProfileforPlanet Fitness

    Fitness Center
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    25 complaints closed in last 3 years

    12 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers gym services.

    Business Details

    This is a multi-location business.

    Find a Location

    Planet Fitness has 23 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Planet Fitness

        1020 N 54th St Chandler, AZ 85226-1030

      • Planet Fitness

        4907 W. Bell Rd Glendale, AZ 85308

      • Planet Fitness

        1420 S Arizona Ave Chandler, AZ 85286

      • Planet Fitness

        3331 W Peoria Ave #101-102 Phoenix, AZ 85029

      • Planet Fitness

        7333 W Thomas Rd Ste 78 Phoenix, AZ 85033-5549

      Location of This Business
      1020 N 54th St, Chandler, AZ 85226-1030
      BBB File Opened:
      10/26/2012
      Years in Business:
      28
      Business Started:
      3/7/1996
      Alternate Business Name
      • Jeg Fit LLC
      Business Management
      • Mr. Brandon Thomas, Regional Director
      Contact Information

      Principal

      • Mr. Brandon Thomas, Regional Director

      Customer Contact

      • Mr. Brandon Thomas, Regional Director
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: Need to get in shape? BBB has tips for joining a gym

      Customer Complaints

      25 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rex B

      1 star

      06/05/2024

      I am writing to report a series of incidents that occurred at Planet Fitness, involving the assistant manager, *****, and subsequent interactions with the head manager, ****.Initially, my relationship with the assistant manager was professional and seemingly supportive. He had encouraged my return to fitness and facilitated my hiring as a personal trainer at the facility. However, on March 28, during a workout session at EOS, ***** unexpectedly expressed a sexual interest in me, which I declined. Despite my polite refusal, his behavior towards me changed drastically, culminating in a disturbing incident on April 1.On April 1st, while I was conducting a training session with a client, ***** approached me aggressively on the gym floor and verbally assaulted me in front of clients. He accused me of neglecting a new client, using highly inappropriate and offensive language. This confrontation not only shocked the client I was training but also visibly disturbed another gym member who observed his hostile demeanor. Upon checking, the issue was indeed a result of a booking system error, indicating that *****'s outburst was not only unwarranted but also an abuse of his managerial position.I immediately submitted a four-week notice to *****, during which he responded with unexpected enthusiasm, which indicated a retaliatory stance towards me due to my earlier rejection of his advances. I reported the initial sexual advance to the head manager, ****, who initially promised to investigate, but instead offered me an opportunity for an eight-hour training session with a prominent trainer. This was an attempt to placate me and divert attention from the serious issues I raised.These actions from ***** and **** created an environment that was unsafe and unwelcoming. The response to these incidents by the management at Planet Fitness has been grossly inadequate, reflecting a lack of serious commitment to addressing harassment and maintaining a professional workplace.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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