ComplaintsforFurniture & Mattress Discounters

• Initial Complaint

  04/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I financed a television, couch and dining room set from this company. I was verbally told there would be no finance charges from them, but they neglected to tell me that there were other finance companies involved that would. It was never explained to me when signing the paperwork. I hand delivered a letter of rescission before midnight of the 7th day, as per Arizona statute number 32.2197.03. They have refused to acknowledge this letter, and have declined my return of their property.

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  on 10.13.2023, My husband, *************************, purchased a couch from Furniture Mattress Discounters. The couch has a 5 year warranty. Within the 1st 2 months, the couch was broken. *** reached out to the company. *** reached out to the ******** location 2/8/2024 about the couch purchased being of poor quality and we want to return it. Since owning the couch it has become very wobbly likely due its construction and one of the recliner has broken and no longer works. I was told to send pictures of the couch. I also mentioned in the phone call I purchased the warranty.We sent the pictures, etc with no responses from company. I reached out again 3/25 and was told to text photos as if this wasn't already addressed. They are not standing by the warranty and I need help making this right.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was approved for a *************-free option through ****** that the store offered. A few days after I called the store & spoke with ***, the salesman. He informs me that he can get the order put together over the phone and he will email me with the contract to sign. I received the contract which would be $1899 financed with payments of $264/month I signed it because I was planning to pay it off with my tax return anyways. He informs me that it would be same day/next day delivery. After the order was complete I stop receiving any update from **** That evening I text him asking if the order was delivering tonight or tomorrow & he says tomorrow. The next day I call the store at 10:30 in the morning to get an ETA on delivery, & a lady answers the phone and says let me ask my manager she put me on hold, comes back & says your delivery has 2 stops ahead and that was that. I was patient & gave it until 2:30 where I finally called and spoke to someone who said my delivery was up next and should get a call in about 30 minutes. I never received a call. After many calls and getting no answers, I called at 6pm and requested the order to be cancelled because of the horrible customer service. at ****** I get a call from the logistics truck telling me theyll be at my house by 8:30. I told them I had already cancelled the ************ said ok and that was it. Shortly after *** calls me & tries to reason with me and says hes the manager and he will do whatever he can, but I still declined because he was being sketchy and saying things like youre going to have a difficult time getting out of this contract after being firm with him on cancelling, the truck shows up at 8pm trying to deliver and tells me the manager told us to show up anyways because youll have to pay a restock fee ever since this happened they have avoided me, *** has been dismissive & he and his reps told me my order was cancelled, I called okinus and they informed me it was never cancelled.

• Initial Complaint

  03/05/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  These people are liars who will do anything to try and get you to buy from them them they refuse to give you a refund and never ones do they go over there policys they lied to me about purchasing an entire bedroom set and then ones fully paid told me I only purchased the bed frame and a dresser for $1500 which before purchasing he assured me included the mattress ones I was going to pick it up he tried tell me it did not include the mattress and then he refused to give me a refund I told him I was not paying $1500 for 2 things which is an insane amount of money for just the bed frame he kicked me out of his store and now I cant even get the things I purchased either all I want is a full refund since I didnt even leave the store with anything he is false advertising and lying straight to peoples faces he doesnt care about anyone all he cares about is money I wish I would of read all the other horrible reviews about how hes tried to scam other people he also tried to change the tags and say that his tags say mattress not included even though I got a picture of the tag the day I went which does not say mattress not included which is why I asked if the mattress was included and he assured me it was until it was time to pick up what I had purchased which was when he told me it wasnt included I dont even know how this business is still running

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