ComplaintsforNexa Mortgage
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Complaint Details
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Initial Complaint
04/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was referred to nexamortgage and contacted by a ********************************* This Loan Officer charged me up front $77 to check my credit and work on my preapproval. I was informed that he would call me back and no such call came through. My Realtor has been trying to get ahold of him. The loan officer had an onboarding process and I have received no service for several days.Initial Complaint
03/12/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Dear Sir or *****,************************* is a FRAUD He advertises services as a mortgage lender at ************************************************ refused me service for NO REASON He is either prejudiced or a fraud because I am a LEGITIMATE FIRST TIME HOME BUYER Sincerely,********************, FFRS ************, ******** ************Initial Complaint
12/02/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
On September 27th ********************* reached out to me and said he'd be the perfect fit to partner on these projects. At 2:56 **** writes:we're cash heavy and short on viable deals.I shared proposed plans, executed offers to purchase, budgets for both. 1-duplex project was located at ********************. A 2-duplex project was located at **********************. I had already obtained pre-approvals for both projects. **** insisted on funding the deals through his company, Nexa Mortgage.On 9/30 at 6:56 **** writes:Hey we're ready to deploy capital Monday AM.Turns out neither **** or ***** had any money to put into these projects! The acquisition for Westerly Hills was $260k, for ********************** it was $115k. I had already put down non-refundable deposits, $5k on Westerly Hills & $75k on Old ****** Creek. **** promised that their money would replace mine and I would receive full deposits back at the closing for each property.Westerly Hills house had a disabled, retired couple who were under contract to buy their dream beach house. They were desperate to close in time.On November 10th ****/***** run out of money and tell me that they do not have the funds available to replace my money.****/***** schedule a meeting with the attorney who formed the partnership docs and insisted on increasing their % ownership in the companies we formed, 1 day prior to closing! This increase in their % ownership would result in me not having any say in any decisions, I declined! The 16th ******************* sent out e-mail reassuring everyone that closing would occur on Friday the 17th. The morning of the 17thChris informs me that they have changed their requirements and we are no longer qualified.****, ************** all colluded against me to destroy these deals. They cost me $100k that I invested over the past 5 months. They repeatedly lied, created delays, then refused to close both properties and left me absolutely no time to try and obtain another loan to salvage either deal.Initial Complaint
03/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We were seeking a home equity loan and the loan officer *************************** did not keep us posted or given d us any updates. We reached out many times and he never would answer us in a timely manor.We were told that we would be denied and we asked him to stop the process as we did not want this on our credit, We told him this on Friday February 24th We just received a denial letter date 2/23 how is this even possible. I have many text messages conversations with him. Id they are needed.Initial Complaint
08/10/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
*************************** loan officer didn't comply with agreement by working with me during the home buying process. She never me updated and messages go unresponded to for periods of days. After my the home buying process fell through no details of what transpired and she just disappeared.Initial Complaint
06/24/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
My complaint is with a loan officer that works for Nexa Mortgage. I was working with ************************* in ********* to refinance my house. I paid $600 to have my house appraised for this process and allowed them to hit my credit for a credit report. We settled on an FHA loan and were working through the paperwork of consolidating the mortgages and get the appraisal done. During this time I had a loan estimate interest rate of ****% (I have documentation of this). **** should have locked this rate in during this time. As we were getting near the end of the process I was given a new loan estimate with an interest rate of ****%. I have asked her about this change and she told me that it was because we changed from conventional to FHA. But the documents both say FHA on them. **** completed forgot to lock the rate in while the process was still going on and now I'm being asked to pay a higher interest rate.
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Customer Complaints Summary
8 total complaints in the last 3 years.
5 complaints closed in the last 12 months.