Customer ReviewsforAutoNation Honda Chandler

This location has went downhill post-covid. In April 2024 I took my 2023 Honda Accord EX Turbo to AutoNation Honda, Chandler, AZ for an oil change and tire ******************* In July 2024 I begin hearing a scraping sound coming from underneath front of vehicle. I did some research and concluded the technician made a mistake and that is why oil plate begin to scrape the ground. I take it back to see what issue is in July 2024. I explain to advisor the issue and I have only had service done here, and no service done anywhere else since oil change. Advisor looks as if what I am telling him is doubtful. They examine the vehicle and advisor comes and verbally apologized and said it's their fault. He went on to say there were two screws missing on oil plate and that's why it was scraping on the ground.The advisor said he never saw this before. They put two new screws in but did not replace oil plate that was dragging for weeks. A few days after that my front wheels and axel make a grinding sound while driving. I took it back to AutoNation in August 2024. I tell advisor everything that has transpired. The advisor tells me it will take 4 hours to diagnose the issue. I said that is ridiculous, I have been coming here for about 9 years and have never been told 4 hours to see what issue is with the tires and undercarriage. I told him it shouldn't take 4 hours and I will go somewhere they actually care about customer *************** seems as though they do not care about customer satisfaction any longer. Especially, when it comes to issues their technicians have caused to customers vehicles. I do not advise any customer to get their vehicle serviced at that location. Horrible experience.

Purchased vehicle back in June and paid in full. Still no title months later. Cant register or drive the car. Nobody at the dealership will address this issue just transfer to random voicemails that never get returned. Called numerous times asked for the manager and can only get a voicemail. Fraudulent business practices to sell a vehicle without providing a title. Complaints filed with Arizona attorney generals office and Honda corporation.

I had an awful experience today, 8/27/2024. The worst service experience *** ever had at any dealership. To keep it simple, I had an issue with my audio system in my 4 month old car. The car is obviously under bumper-to-bumper warranty still. The dealership kept my car for 8 hours, just to call me and tell me to come pick the car up because they couldnt replicate the issue. I disagreed with the service advisor for several minutes on the phone where he repeatedly tried to talk over me while being degrading and treating me like a child. He said he would have his manager talk to **** composed myself and went in person to speak to the manager. As soon as I sat down in his chair he tried to explain where the money is at for the dealership in terms of service profits. I dont care how you make your money. I just want my car fixed. He tried to set an appointment for me to bring my car back. I countered by saying just keep it until its done and give me a loaner car till then. I just need something to drive. He refused.I then began to verbally disagreed with his customer service skills citing the fact that Ive never had this issue at AutoNation Honda Chandler before, as Im on my second new vehicle purchased from them. To cut to the ****** the manager refused me service and told me to go to another dealership because they were done trying to diagnose my car.

After reading all the bad reviews, I almost did not go to AutoNationHonda. I'm so glad I did! I had a great experience with them. ****** **** took great care of us! We had a brand new loaner car for about 3 weeks. Ended up that my 2016 Odyssey needed a new mother board. I expected that was the problem. Intermittent electrical problems are HARD to catch and diagnose. On top of being treated like royalty, the lifetime warranty I purchased when I bought my van, paid for all the work and mother board. I did have a $100 deductable. I will return to *** for any and all my future vehicle repairs.

I've had a terrible experience with the finance department with Autonation Honda.I purchased a car from AutoNation Honda on May 8, 2024 and after waiting for hours for finance portion, I was told that the computer systems were "down" and they'd be sending me my paperwork via email the very next morning. It was very late with my toddler so I figured that was safe and I could trust that I would receive it the very next day as promised. WRONG. Fast forward to July 5, 2024 nearly two months later and I have still NOT received the paperwork after reaching out and asking ********************* for it five times during that time period. I am currently driving around without plates and it's EXPIRED because I HAVE NOT RECEIVED my finance paperwork. It's been nearly two months and numerous and countless attempts I've asked him to send it over and NOTHING. He just ignores my requests and continues to send me random documents to sign. This is unacceptable and disappointing. You don't do business by doing customers wrong.

I had a bad experience with the Honda chandler, I had visited for my Honda CRV 2020 oil change, and after the service, I found that the technician had broken the cabin lock box which is in the passenger seat.They did not inspect it in front of me or they did not talk about anything after the service but they wrote on the final paper back and they were claiming that it was already broken.The lady who represented this service is ******************, *************************, and when I was telling the issue she was rude and diverting that her manager talk to me. Later that day Manager *****( called me on my mobile accepted their mistake and agreed to replace the part, he asked me to wait for 15 days and would call you to repair it. I tried calling them and emailing them after 15 days hence no responses,I will wait for another 5 days for their response after this review or else I will have to proceed legally as I have recorded his conversation with ******************,********************

I had a disappointing experience with AutoNation Honda Chandler. In August 2023, I began my car shopping journey and eventually settled on a **** Honda CRV Sport-L ****** *** after lengthy negotiations. The Sales Manager initially quoted me a price just under 40k for *** vehicle, which included various fees and taxes. I agreed to this price, signed the quote, and the dealership placed an order for the vehicle in the second week of August, with an expected delivery in 4-6 weeks.Throughout the process, one of the salesmen provided regular updates. However, on September 15th, when I went to pick up the vehicle, I was hit with an unexpected surprise. They claimed that the quoted price was for a 2WD model, and because I wanted the *** version, the price would increase by $2200. Despite extensive discussions, they refused to honor the original quote.This bait-and-switch tactic was frustrating and unprofessional. It left me with no choice but to pay the additional amount if I wanted the vehicle. I would not recommend this dealership due to their lack of transparency and integrity.

Extremely poor customer service on used vehicle. Purchase was made, but private auto service center found major service requirements ($3200 worth!) that were not expressed to us at the time of purchase. A return visit to seek repair of these components was not resolved. Employees treated us rudely. They promised call backs, and not once did they return calls. They kept passing the buck about making a decision. Their final offer was worth about $100 (spark plugs and transmission fluids). We walked away. We will use our trusted service center to repair these issues. We will never deal with this company again. We liked the vehicle, otherwise we would have given it back to them.

On March 15th I had an appointment at 4:30pm for an oil change for my Jeep that I made online. The service guy couldn't find me in the system and ask if I had anything to show I bought my car here. I bought my jeep a year ago who keeps paper work to prove where you got your car, Then to be told since I made my appointment ONLINE I was not aware that they don't have an oil filter for my jeep. Not only that I was not able to get my oil change and was told sorry you came to the wrong location. I made this appointment at this location because you had the availability to get me in on a sooner. The other locations were booked out and that's why I came here. The problem I was told about online appointments is they don't know what service needs to done until we get there. To make things worse we returned to the Honda location to find a solution to the problem and got the run around. Nobody could help after talking to them for over 20min they agreed to order the filter and get me in the next day. Of course the appointment was cancelled by the service department for whatever reason. DO NOT MAKE APPOINTMENTS ONLINE THE SYSTEM IS BROKEN AND SO ARE THE PEOPLE THAT WORK HERE.

Do NOT buy a used car here. Weve had nothing but trouble with service. Our check engine light came on 10 days after buying the car. We made an appointment for that Saturday. When we arrived we were told they had no qualified techs that day so we had to reschedule. On two separate occasions we were told the car was fixed, only for the check engine light to come on as soon as we left and it had to be returned. The service manager couldnt be bothered to call us back after having our car in their possession for 30 days of the 40 total days we have owned it. He told our service advisor that he received our call but wouldnt call us back because he was too busy. Lack of communication made us feel very disrespected. We are very upset with the service and lack of respect and communication. The service advisor told us we should consider ourselves lucky that they fixed the $2,000 worth of problems with the car. Even though the car was under warranty. We cant trust their service and now have a car that we have to worry about.