Business ProfileforGalaxy Concrete Coatings

Proposal/contract signed 02.09.24. Galaxy was to provide concrete coating around pool. Galaxy does not do any work associated with pool drains or expansion *********** (owners) were told to just pop them out right before they arrive to do the concrete service. We were also instructed that we could easily pop them back in after completion. Sales lady walked the perimeter of the pool, took ************* took measurements & sold the deal as being an easy process for drain ********************** Prior to the scheduled appointment Deco Drains were attempted to be popped out. At that time, we attempted & found they are actually cemented in place with no ability to be removed without destructively sawing them out of the concrete. We were then left in a Catch-22 where Galaxy wanted to do work with no drains in place as to not damage them during grinding yet all pool contractors and even Galaxys Project Manager (via phone) understood & confirmed that for a drain to be effective in doing its job & be properly retained, it must be cemented in place before final coating is applied to the pool deck. Galaxy doesnt do any work that includes pool drains & expansion joint replacement, however they sold us a pool concrete coating service & provided no solutions to our dilemma. We spoke with 4 different people at ***************************** provided any assistance in the process & only offered to delay the service. Weve paid over $2500 in additional expenses related to the pool drains, have yet to remove the expansion joints, which are also set in concrete & need to be cut out, & need to repair exterior stucco that was damaged in the process of installing the drains. We would like a full refund as Galaxy did not perform any services, did not make any additional visits to our home, did not spend any money on product/supplies for our service, & did not show effort to assist in a resolution. Galaxy shouldnt be in the pool service business. I needed a pool company from start to finish.