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ComplaintsforRosati’s Pizza
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Ive been ordering from the ******** ** restaurant located at ******************************** for over a year for the last 2-3 months Ive been receiving a burnt pizza so every time I call back and tell them theyll make me another pizza and send it out correctly but the last time which was Aug 21st I ordered a half ground beef half pepperoni it was delivered burnt so I called back they made me another pizza all the other times prior to this they never asked for the old burnt pizza back but this particular time they did when I received this last pizza everything was slid off to the side of the pizza that the so called manager delivered himself. On aug 30th I called to place an order a female answered told me hold on the a man answered Im assuming he was the manager he said theres a note attached to my number saying to refuse service to me Im guessing its because I complained about receiving multiple burnt pizzas I find this disrespectful racist unprofessional something needs to be done Im a paying customer its not like Im getting food for free its my money Im spending and I want my food and service done correctly. *** contacted the corporate office and nothing was solved they swept my concerns under the rug I also expressed my displeasure on yelp. I have pictures receipts emails etc
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.