ComplaintsforI-10 Premier Auto Sales
RV Dealers
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Complaint Details
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Initial Complaint
03/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, I purchased a vehicle from this dealership in December 2022. I traded in a perfect Corvette on the vehicle from the dealership. The price paid after the trade was 9900$. I live our of state and was ***** anyway but was promised a safe vehicle with all working parts. I was assured by the service manager, owner, and Manager *****, that EVERYTHING was perfect on the vehicle, and took their word on their honesty. BIG MISTAKE. After the car was delivered to me, it took about a week for the door locks, trunk opening, and gas door opening to fail, I took it to my local mechanic and he thought it was the pneumatic pump failing in the trunk. I replaced it to the tune of 600$. Two days later it all failed again, so at this point took it to the local ******** dealership, since it was a ********. I paid 180$ for a diagnostic and they spent a couple hours inspecting the auto. The finding was that all but 2 of the pneumatic lines to all the components had *****. I asked the service advisor wa this something that just happens and he informed me that it was a problem with the auto from the past. He said you can change the fuse and it all will work for a couple days and then the problem will blow the fuse again because the pump will work too hard to make all things work. The repairs would be between 7 and 8 thousand dollars, as they have to basically take the car apart to replace all the failed lines. He thinks they changed the fuse to get the car to me so and for me to sign the paperwork. A very dishonest practice to sell a car. The salesperson ***************************, I understand has been fired because he sent me an email apologizing for this travesty. The management obviously did not want this person addressing the problem from the dealership and let him go. I have the e-mails. Please address this situation for me. Surely, there are lemon laws in ******** that protects the customer from this kind of business practices. I did go to the dealership website and leave a complaint but no one has even tried to reach out to me except *******.Initial Complaint
01/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dear Better Business Bureau,I am writing to file a complaint against I-10 Premier Auto Sales Car Dealership for violation of the warranty of merchantability. On 11/04/2022, I purchased a 2018 ******* Elantra from the dealership for $19512.19.The dealership committed to providing me with a fully operational and safe vehicle. However, upon taking possession of the car, I discovered several issues that were not disclosed to me during the sale. Specifically, the locks on the car were faulty, the A/C system had electrical parts that needed to be replaced, and the tires were illegal.These issues were not disclosed to me at the time of purchase and was told there were no issues at all. These problems have caused me significant inconvenience, expense and put me in danger. The warranty of merchantability is a legal guarantee that goods will be fit for their ordinary purpose, and these issues clearly make the car unfit for its intended purpose. I have attempted to resolve this issue with the dealership, but have been met with resistance and lies, only fixing the locks and tires. I request that the Better Business Bureau investigates this matter and takes appropriate action against the dealership. I also request that the dealership be held responsible for any expenses incurred as a result of their failure to fix these issues.Thank you for your time and attention to this matter.Sincerely,***********************Initial Complaint
08/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased vehicle from this business on 08/06/2021 with total mileage of *****, for the price of $22,510.Have consistently been reporting issues with the vehicle days after purchase, including conflicting car history reports in which odometer might be modified.Less than 500 miles after the car driven, noticed signicant oil leaks. Ended up with expensive repairs exceeding $3200, and an additional repair just recently due to an air intake issue.Total repair of $3759.98, for a car that we have driven less than ***************************************** review online, claiming I didn't purchase the vehicle from them.Business also doesn't seem to take accountability or respond.I will be asking for the business to pay for the repairs made in the full amount of $3759.98, and if not resolved timely will contact an attorney and take them to court for a full refund minus fair use of the vehicle purchased.Attached is letter to business sent on 08/18/2022 after vehicle finally successfully passed emission testing.Initial Complaint
08/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a car over four months ago. My temporary expired three different times and now they wont give me a temporary. I dont have the title. And paid cash for the car. Im trying to get my license plates which now theyre not even talking to me. Im hoping the car is not even stolen. This is ridiculous.Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased car ******** We were told needed off books by end of month. We received car ******** after many dates being set to deliver. *************** continually changed info. We were purchasing based on video and word of salesman. Car had a missing door handle when received. ***** had us go to local dealership to purchase and told us he would pay. When he was called he refused to pay. Said door handle was too expensive. Car had a burning smell coming from back tires after driving it a mile hm. Brakes and rotors were dangerously bad. $400 day after we picked up. Wiper blades were shredded and had to be replaced immediately. This car was misrepresented to us and the representatives of this dealership were dishonest. They refused to answer when I called from my phone but when I called from a friend's phone they picked up immediately. Clearly they had caller ID. We were told repeatedly that this was kind of deal(buyer in another state) was done all the time and they used the same transport drivers. The drivers had never driven for this dealership before and were frustrated with the whole ordeal. We were told initially the car wasn't picked up because their request hadn't been addressed but according to drivers the request wasn't put in until July 8. We want door handle replaced painted correct color and paid for.Initial Complaint
04/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We want to make a complaint because they told us it was going to be a soft hit on our credit and instead it was 13 individual hard hits which effected our credit. We want them to file and have the hits removed!Initial Complaint
04/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a car from this dealership with the promise, and written in the contract that they would replace 3 cosmetic parts on the car however they do not answer my calls and if a call goes through they say they have to call me back and never call me back. I said I would be moving states in 3 weeks and they would have no issue completing this in that given time.Parts im missing - car tow cover (front)- Antenna cover - side door felt Even though written in the contract they will not honor their promises of following through at ordering and installing these parts.
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Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.