ComplaintsforFusion Power

• Initial Complaint

  06/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please stop calling me from different 480 area code numbers, I don't want your service, I've told everyone who called to NOT call back and put me on the do not call list and you still do, Put me on the do not call list or I will file a complaint on your company, way too many phone calls. Multiple per day. STOP

  

  Business response

  06/18/2024

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the repeated calls from our numbers.
  We have taken immediate action to remove your number from our call list and have ensured that our call center is aware of your request. Please be assured that we are making every effort to prevent any further contact.
  We appreciate your patience and understanding. If you have any further concerns, please do not hesitate to reach out to us.

• Initial Complaint

  03/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Please stop calling me from different numbers, I don't want your service, I've told everyone who called to NOT call back and you still do, Put me on the do not call list or I will file a complaint on your company, way to many phone calls. STOP

  

  Business response

  03/25/2024

  Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the numerous phone calls you've received from our company.
  

  We understand the frustration this may have caused, and we assure you that we take your feedback seriously. Our team is investigating the issue to ensure that it's addressed promptly and effectively.
  

  In the meantime, if there's anything specific you'd like to discuss or if you have any further concerns, please don't hesitate to reach out to us directly. Your satisfaction is our priority, and we're committed to resolving this matter to your satisfaction.

• Initial Complaint

  11/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company installed solar panels approx. 21 days ago. We've been trying to call and request for them to communicate next steps. When we speak with someone, they tell us that someone will call before CoB. Nobody calls us back. This is a large purchase and they've struggled to provide any communication and/or customer service. Apparently this company is known for their lack of follow-up, since others have similar complaints . They have not communicated with SRP to hook us up to the grid. As far as we know? Nothing... absolutely nothing since nobody will return a call or communicate with us.

  

  Business response

  06/03/2024

  Thank you for reaching out regarding your concerns about the solar system installation. We understand the importance of clear communication and a smooth process for our customers.
  First, we apologize for any inconvenience you experienced. While our team ensured that all phone calls were answered and the process was thoroughly explained, we acknowledge that the installation took longer than anticipated due to the additional electrical work required.
  We are pleased to inform you that the system has been up and running successfully for a few months now. We appreciate your patience and understanding throughout this process.
  Should you have any further questions or need additional assistance, please do not hesitate to contact us.

• Initial Complaint

  10/06/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Subject: Urgent Complaint - Unethical Conduct and stolen money by Fusion Power and Orka LLC (formally know as Solar)Dear Sir/*****,I am writing to report a distressing incident involving Fusion Power and Orka LLC that necessitates your immediate attention.On 11-2023, I engaged in a business transaction with Fusion Power and Orka LLC, only to discover that the owner of Orka LLC (Solar) /manager, *********************, had stolen a significant sum of my money (3k). This action is both unethical and criminal.I urge the Better Business Bureau to investigate Fusion Power and Orka LLC thoroughly, given their history of customer complaints and unethical practices. I also request that this complaint be made public as a warning to potential customers.I am willing to cooperate fully in any investigation and can be reached at email *************************** Sincerely, ******************************

  

  Business response

  06/03/2024

  We would like to clarify that your issue has been referred to the appropriate manager of sales within the organization that you work for. We trust that they will handle the situation appropriately and ensure that your concerns are addressed.

• Initial Complaint

  08/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Salesman completely lied to us about everything involving this Solar, SRP and what our bill will be. Now that weve talked to SRP and gotten our first bill we know we will always pay more and they will not take back these panels they continue to lie to other customers for the sales.

  

  Business response

  08/15/2023

  Hello ******,  
  I want to address your concerns regarding stating you were lied to regarding your projected bill with SRP. At the point of sale your Sales representative creates a project to best fit your yearly overall consumption of energy. ******* the summer months typically homes use the bulk of their overall usage and their bill with their utility typically reflects that. Savings with solar is dependent on solar production and utilization of its production to lessen the dependency from the Utility provider, thus a smaller bill.  
  I understand that your system was just tuned on as of July 4th , since your systems commissioning your system has been producing well. There was a communication lapse at one point with your Enphase system to the web portal, but it did not affect your production. Our service department can help to explain your most recent utility bill and how to best utilize your solar production to reduce it. Please contact them at ************.  
  
  

• Initial Complaint

  08/04/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  They will not stop calling me even though I have repeatedly told them to stop and to remove me from their list. They just keep talking. They call from multiple numbers. It is harassment at this point. I never signed up for anything regarding solar. I never asked to be called regarding solar.

  

  Business response

  08/09/2023

  Hello ***,  
  Thank you for bringing this matter to our attention, I want to assure you that Fusion Power does not have a call room and has not been reaching out to you. We will put you on a do not call list here with Fusion Power to affirm that we will contact you in the future. If you are still receiving calls in the future, please contact our service department at ************. 

  Customer response

  08/09/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In Nov. 22, a salesman came to our door selling solar. We set up a date and a rep with Fusion Power (Raphy) came by to discuss solar for our home. My wife mentioned that she would rather spend that much money on windows, not solar. That must have been the "in" he needed to sell his solar. He told us they have a pkg dealwe could roll the cost of our windows in with the solar. So he set up an appointment with Eco View windows. The window contractor came by on Dec. 2,2022. He and another employee took measurements of all the windows. and said that it would be 4-6 weeks for the windows It is now July and we have solar and NO WINDOWS, but we are paying for them!! Fusion Power paid the window contractor in full without first verifying that the windows were installed, which they weren't. Then to make matters worse, Fusion Power informed the finance company, Dividend Finance, that the job was complete in order to collect the remaining 30% of the funds. We have reached out repeatedly to Fusion to rectify the issue and we are promised calls that never come. I have asked 5 times to speak to *****, the manager at the local Fusion Power office and I am told that he is too busy to respond.The finance company has been charging me interest on the loan since 4/12/23 and it has accrued to over $1000 and we are making payment for something that we don't have. It's clear to me that Fusion Power is only interested in putting money in their pockets and don't care at all about their customers

  

  Business response

  07/13/2023

  Tell us why here...Hello *****, 
  Thank you for reaching out regarding this matter. Due to unforeseen circumstances with Eco view, there were delays regarding the window installation. When we received word about it being delayed our team worked for other viable solutions to this matter. Recently you should have been in touch with All Storm Roofing for Scheduling and Measurements of your windows. We will have this rectified for you regarding the Install. Regarding your loan incurring interest, we unfortunately do not have the capability to make any changes to the policies the lender has about interest. We understand that you felt the need to hold off on your payments until the job was completed but we would never insist on this route because of the ramifications that an incur from late payment with the lender.  It is important to us that a project with us is completed in a timely manner and that our homeowners have what they have paid for. We will work diligent to Finish up the remainder of your project and we apologize for inconveniences that you have incurred During this time. If you have further questions, please reach out to our Service Team at ************ and or email at Contact @fusionpowerco. 

  Customer response

  07/17/2023

  Good afternoon,

  I appreciate the fact that All Storm has reached out regarding the windows...Thank you. The biggest concern in this matter is the fact that you (Fusion Power) paid the original window contractor in full, with verifying that we even had the window, never mind that we were happy with them. Additionally, you notified the finance company that the job was completed in full and received the remaining 30% of the funds, which in turn started the repayment process for me. The reason that I rejected your response is that you failed to address those things which were clearly part of my initial statement.  As you can imagine, I am cautiously optimistic about the process with All Storm, as we have been told that a "fix" was coming for the past 7 months and counting.

   *****

  

  Business response

  07/19/2023

  Hello *****,  
  Thank you for reaching out to us,  about your concerns.  Our goal is to mitigate some of the stresses that have occurred with your time with us. As you stated before All storm is addressing the window situation that has transpired. We are also optimistic about  its  outcome.  
   To address your concerns regarding the panel payments starting before the completion of the windows being installed. We are willing to cover panel payment for four months, to help alleviate some of the Finical burden. We appreciate your patience throughout this time. Please do not hesitate to reach out to our ****************** at ************.  

  Customer response

  07/26/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  06/13/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On April 3rd, I received a text around 8:05am that the crew forgot some materials and had to turn around and that they would now be arriving around noon. They finished around 6:15 or 6:30pm and just left when they were done. I looked outside and the panels looked fine, but I did notice that the design was not followed exactly. The one space where there was a vent somehow had a panel on top of it. I contacted the customer liaison, ******* to inquire about that. She let me know that the crew asked their supervisor if they could cut my vent and place a panel over it. However I did not consent to my vent being cut and damaged. Apparently that was approved, however, no one asked me, even though I was home for the whole installation.Finally, on May 31st, 8 weeks after the installation, we had our Final Inspection scheduled. The inspector who works for Fusion arrived and said that the City inspector was on his way. However, that is when things went from bad to worse. The Fusion inspector told me everything was installed incorrectly: the inverters were installed upside down, the Junction box was exposed, and wires were exposed. they also sawed my roof vent without my consent. I sent an email to the customer service liaison, *******. To reiterate, we had hazardous exposed wires on our roof for 8 WEEKS unknowingly. On June 8th, after waiting a week, I emailed again to ask for an update. What I received was a generic canned response. It had nothing to do with my specific scenario. This was the response:You've passed final inspection, we're good to go with that. The panels are up and running, and as for the solar meter it's going to be a bit before that is installed." My issue with this is that no, we did not pass inspection, no my panels are NOT up and running. Yet I have had to pay. This brings me to today, June 13th, where I have STILL not received a response and have had zero communication from the manager, ***. This is a shortened version due to character limit.

  

  Business response

  06/16/2023

  Hello *******, 
  Thanks for your feedback. We apologize in regard to the installation problems that occurred. We have addressed the crew and have taken some corrective measures. At final inspection the inspector stated that there were wires that were hanging low, but they were not a fire hazard and did not impede the approval process.  That same day corrections were made, and we were able to get approval from the inspector.  Since posting here BBB The account manager *** had approved to cover your solar payment which should be reaching you via mail soon. I apologize if the Communication had been delayed regarding your solar project and the appropriate individuals have been addressed. If you have any more concerns in the future, please reach out to the ****************** here at ************, they will be able to assist you as well.  

  Customer response

  06/16/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  I have received lots of communication and information from Fusion since submitting this claim, to make it right. 
  
  Regards,
  
  ***************************
  
   

  
  

• Initial Complaint

  06/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On May of this year our system was activated. Our first bill from SRP was only 20 dollars less than before solar. The Sales person ************************* explained me the savings and guaranteed. While looking at the contract none of that information was there. The company is full of lies and not willing to guarantee their work. I will accept Fusion to compensate me for the situation

  

  Business response

  06/14/2023

  Hello ******,  
  We have corresponded via email thread and also spoke over the phone as well.  We addressed your questions and concerns regarding guarantees available to you. We also conducted a bill analysis and gave you information regarding the results. The Sales representative reached out to you as well and stated the matter has been rectified. As you have not reached back out to us, we have concluded that it has been resolved. If there are any other concerns, please reach out to our ****************** at ************ Thank you.  

  Customer response

  06/14/2023

  Well, contact your team. They refuse to provide me an answer. Your sales person told just to contact him. Please do not try change the story. Also, your tech could see anything wrong with system. Please call me at **********

  

  Business response

  06/14/2023

  Hello ****** , 

  I apologize if the communication that was relayed to you before was insufficient, communication between our team was relayed and improperly and prompted for the details to be skewed  . It was not our intention to create more confusion for you.  Today ******* in the ****************** reached out to you regarding your concerns , You had stated that you are willing to wait until the next two months from your utility bills to see if the savings are what you had expected and were projected to you will come to fruition . We will be vigilant on assisting you in regards to utilizing the solar production in tandem with your utility provider . In the future ******* will be your main point of contact regarding these matters , She will be in contact with the sales representative as well . Her Contact number is ******************** , please let ** know if there are any more concerns we can address . 

  Customer response

  06/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  05/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  After waiting months permits wete approved and scheduled a date. Unfortunately they only gave me one weeks notice and planned install date I was vacationing. Furthermore, I had purchased a battery along with the solar system and the consultant and I had planned to have it installed INSIDE the ********* had communicated this to *******, the install manager, via text a day before the install. He said no access inside the house was needed for solar panels and he agreed that we would install the battery on Saturday when I would be home. I also spoke with *************** over the phone because ******* initially was unable to contact me on April 30th 2023 about the solar install the was scheduled for May 1st. I spoke to ******* before *** so when I called him he just confirmed the planned about installing the battery that weekend May 6th. After the plan was confirmed I set my schedule so I could take Saturday off so I could be home for the install. Fast forward we get back from our trip May 3rd. I had alot of hours to make up at work. I checked the side my Electrical panel was on and I didnt see a battery so I went about my week. On Saturday May 6th I contacted ******* at 9am to see what time he would arrive to do the install. He then informed me that he wouldn't need to install battery because it was already installed and they ended up not needing access to my ********* was dumbfounded and I called him to voice my concerns. Install on the outside was never planned or authorized by me. The whole conversation had no accountability of fault. ******* also tried talking me into an elaborate scheme were we would wait till the current set up was approved by permitting and afterwards He would moved my battery to the inside of garage like originally planned. But there was no mention of permitting coming back. So I had liability concerns. I called *** explained situation and said put the plan in writing and my concerns would be good. They decline and offered different plan.

  

  Business response

  06/19/2023

  Hello Arjoseph,  
  Thank you for bringing this to our attention. Regarding the first installation of the solar and battery, the plan set that had approval, had the battery placed outside of the home. As per your request we then adjusted and had to reapplied for a permit to have it moved to your garage. We have since had approval for the battery location change and were able to move it last week.  We apologize for any inconvenience you incurred to make this adjustment for you. If there are any other concerns you would like us to address, please contact our ****************** at ************. Thank you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩