ComplaintsforRed Canyon Supply
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Complaint Details
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Initial Complaint
04/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wife visited the place of business to inquire about having the company install some rock and other landscaping like flagstone or pavers in our home the woman at the desk was very nice and informed her that they did not install landscaping they were just a supplier. The Representative provide several business card of companies that did install, we called a few of them they came to our home gave us quotes and we went with the one we thought would be best. From that point on everything went wrong!(to much to go into but, we lost a lot) After all the trouble and the unanswered phone calls from the recommended contractor, we decided to file a complaint with the **** Turns out they are not licensed which puts us out of luck! My wife and I trusted this company to refer licensed and bonded companies. We checked the other cards given to us all were unlicensed as well. Do not recommend bad unlicensed companies.Business response
04/12/2024
Hello,
Thank you for reaching out and bringing this to our attention. We are sorry to hear about your experience. We would like to clarify that our company, Red Canyon Supply LLC, is not affiliated with any of the contractors or businesses that leave their business card at our location. We have a business card display area where anyone is welcome to take or leave any kind of business cards. We have a disclaimer posted next to the business card display area that states that we are not associated with the contractors or businesses that leave their business card, and that we do not endorse any services or products offered by them. Red Canyon Supply LLC or its employees neither bear or accept an obligation or liability resulting from any losses, damages or complaints arising from hiring these contractors/businesses. We recommend and remind all customers to ensure that a business/contractor has the ****************** credentials before contracting them for a job/service. We do not condone poor service and we kindly ask for ********************* to reach out to us and provide the contractors information so we can immediately remove their business card from our display. Please reach out to us if you have any further questions or concerns. Thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.