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ComplaintsforGold Canyon International LLC
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My spouse had the same preventive check done in the same year under the same policy. She was charged $0.00, I was ultimately charged $62.00. At time of "service" deductible was not met for either of us. Currently Gold Canyon Internal Medicine and Anthem are pointing at each other to fix and I'm caught in the middle and I am asked to pay. My spouse and I should be charged the same: $0.00 (aside from copay)Issue: July 2023 I was charged $72.03. As confirmed by the ***************** and Blue Shield, preventive checks should be fully covered, however in spite of spending hours on the phone I was not able to resolve the matter and Im turning to you for support.History:7/23 - received invoice total due $72.03 - Called Gold Canyon Internal Medicine *************): speak with ******* ********************) voicemail.7+8+9/23 several voicemails ******* 11/23 - Called Sonora Quest Laboratories (******)2/24 Called Anthem (I-C10381568) claim was to be resubmitted for adjustment 3/24 Emailed Anthem for follow-up no response.4/24 Called Anthem (I-C12806403) ref I-C10381568. Response As per the review only line 2 procedure has preventive services entire claim cannot be adjusted under preventive services thanks. **** reduced to $62.00 Called Anthem (I-C13855292) asked to follow-up 5/24 Called Anthem, Anthem called *******: voicemail. Same day I called *******: voicemail. ******* called and requested a copy of the invoice. - provide the same day 5/29/24 - ******** called back: spoke with Anthem, (ticket I20017994). She told me there is nothing she could do on her end, and I needed to sort this out with the insurer. 5/29/24 - Called Anthem needs to be corrected by the provider -filed a grievance report.Thank you for your help,********************************* ************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.