Business ProfileforAuto Glass 2020

Spoke with ***** regarding having windshields replaced on two vehicles. Upon our initial conversation he stated there was up to a $300 rebate for the windshield replacement, but would need to wait till he was in the office. Upon his call back ***** stated that it would be a $200 rebate for the vehicle and he would see about doing the tint thats on ****** on the windshield as well. I was waiting to schedule while balancing being out of town and busy, in which time ***** called and texted multiple times about setting up the replacement. I was finally back in town and scheduled the replacement with ***** and 2020 Auto Glass. Today they replaced the windshield after first dispatching to the wrong address. The tint on the windshield is a strip that the installer told me he just noticed moisture under upon arrival and said if it didnt correct after a few days, I would need to reschedule or bring it to the shop to fix. When asked about the rebate, I was told to contact the office manager ***** as ***** wasnt in the office today. When I called *****, he was rude and condescending from the start. He stated that ***** didnt set up a $200 rebate and wouldnt. That my vehicle is so old that it didnt really qualify for anything. When I told him about the conversations with *****, he just kept repeating that for a 2005 4Runner that it was way too old of a vehicle and that ***** would have never even told me about a rebate because how old it was. After trying to get off the phone multiple times, he was just getting more disrespectful. The company is lying to customers to get windshield replacements, even alter I received a text from ***** stating that if newer vehicle that needs calibration Im allowed to give top $165. From a company offering up to $300 for replacement, this was even started while I was on the phone with ***** the office manager.

**************,Thank you for bringing your concerns to our attention. We apologize for any inconvenience and frustration you experienced during your recent interaction with our company. We take customer feedback seriously and aim to provide transparent and satisfactory service.I would like to address the key points of your complaint:Rebate Information: Our promotion states "UP TO $300 cash back," which is contingent on the year, make, and model of the vehicle, which safety features it has an so forth. Unfortunately, your 2005 4 Runner did not qualify for the maximum rebate due to its age and lack of ADAS. While ***** initially tried to get a $200 rebate, further review revealed that the vehicle did not meet the criteria for this amount. We regret any confusion this may have caused. Scheduling and Follow-up: We understand that balancing schedules can be challenging, and we apologize if our follow-up calls and texts felt excessive. Our intention was to ensure your service needs were met promptly.Tint Installation Issues: We apologize for the inconvenience caused by the moisture under the tint strip. Please do not hesitate to contact us to reschedule a correction or visit our shop.We strive to maintain a respectful and courteous communication environment. Your feedback will be used to address this internally to prevent such incidents in the future.In summary, we are not lying to customers about our promotions. The "UP TO $300" rebate is clearly based on specific vehicle criteria. We apologize for any miscommunication and inconvenience you experienced. Please contact us if you need further assistance or clarification. We truly value your business and hope to provide a more positive experience in the future.