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Complaint Details
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Initial Complaint
08/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 16 2022 my wife ************ met with owner *********************. We began a contract at our residence *****************************. ******** provided complete painting specifications at the residence describing A five star detailed information on our expectations. On June 20, 2022 the painters started based on the proposal submitted by *****, the complete value at $16,421.04.On the first day *****, dispatched between 8 - 10 painters to begin the task of agreement.After 1 week of work rendered with many gallons of paint applied ************ noticed a lack of Quality, at that point we began conversation of concern with ************************************** there reply was verbally comforting expressing dont worry we promise to make you happy. As the days came & went it was evident their lack of drywall preparation repair & priming created unacceptable finish. without communications ************ noticed a new group of painters coming to the home, introducing themselves as ********************* to owner *****, drywall expert *******, painters ***, ****, ******* and *****. I immediately felt that this job was managed backwards & that the five star expected quality level has now been jeopardized by owner ********************* managers ****************** The problem ************ have is the lack of honesty ***************** from management, all we received in the many days was promises that they would give us ending results when we asked for *****, to communicate with us we were told he was busy & soon he would call us updating answers better understanding this predicament.Finally, on July 28 th, 7 AM with *** and **** arriving telling me ***** was arriving at 7:30 AM with all his employees having a company meeting in our front yard disrupting other *********************** When I asked *****, for a scheduled time since my wife had a medical appointment he would not leave.He emailed my wife (3) additional invoices totaling over $10,000 which was never approved. Please assist us.Customer response
08/03/2022
Correction : Complaint B & M Painting **** 854 *************. ************, ** 86323 Phone ************
Our Home Address **************************************************** Phone ************
Sincerely, **************************;
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Contact Information
854 Canterbury Ct
Chino Valley, AZ 86323-6690
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.