ComplaintsforNichols Mechanical

• Initial Complaint

  05/28/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Nichols Mechanical quoted us for a job and even helped us get a loan for the cost ($1,500). However, the job was never completed. We had to get a different plumber, but they will not return the $1,500. I have expressed that I will cover the costs of quotes/estimates, but no progress has been made. This has been going on since December 2023. We need to cancel or reverse the loan. At this point, it has impacted our credit.

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying to get my AC fixed since 7/11/23

  Business response

  09/29/2023

  Our company does apologize for the miscommunication. Our office did due diligence as fast as was possible and when the parts were in to complete the job the job we were unable to contact you. We hope that in the future, we are able to service all of your needs!

• Initial Complaint

  08/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We filed a home warranty claim July 19th for a AC unit which was not working correctly, Nichols Mechanical was who was sent for the repair. After evaluation and what the home warranty would pay there was a $1625.00 difference for adjustments and updates for the system to be installed and was not covered we were advised to send these funds in immediately so that when the unit came in they could install in right away so we sent the funds on 7/27/2023. On August 7 I started to make phone calls as to the where abouts of our new unit no one could tell me if it had been ordered or on a truck or how much longer it would be, finally on August 10 we cancelled our transaction with Fidelity and went with another company which was able to install the unit the following week. We have been told several times the check is in the mail but it has not been received. This company did not do any work for us nor supply and equipment for this job so we would like our monies returned ASAP.

  Business response

  09/29/2023

  We understand that working alongside the home warranty adds a layer of delay. Regularly, equipment does take quite some time to be delivered as the equipment comes from their vendors, not ours. We hope to better service you next time!

  Customer response

  09/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** And *************************

   

  To:  Better Business Bureau:

  The complaint had nothing to do with the home warranty we gave ******** mechanical $1625.00 to install a Air Conditioner when we ended up cancelling the transaction, It took them a long time to refund our money, we did get our refund once the complaint was filed.

  ***** and *************************
  
   

  
  

• Initial Complaint

  07/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Please see attached two emails to Nichols dated May 29th and July 24th. Thanks

  Business response

  09/29/2023

  Although diagnostics does change from job to job, it was unfortunate that it took almost 8 months for your warranty to approve the work. We do however appreciate your business and wish that there was something that we could have done better. Can we confirm that you have paid your additional out of pocket charges that were due? We will happily furnish another copy of your invoice if you need it. Thank you.

• Initial Complaint

  05/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We have uses Nichols mechanical through our **************** Old Republic . Nichols came out to the property ordered the wrong Airconditioning for the size wanted us to pay another ****.to have a coil made to fit this wrong equipment with a 3to 4 month lead time maybe no guarantee . Have not been able to get people on the phone and when I did the owner in her words told me they treat home Warrenty people differently than their regular customers. Her words are we tell then when the part gets here it gets here. She was very unprofessional with children screaming at her feet. We are in the midst of hot weather and cant wait 3 to 4 months for therere error to be fixed. We want our $1500 dollars back. We have left messages and no return calls.

  Business response

  09/29/2023

  Please confer with your home warranty company regarding the wrong equipment" being sent. I explained that had you come to me independently, I could have ordered the equipment myself that that the lead time would have been 3-4 days not 3 to 4months as suggested by the home warranty company,  You are responsible for the home warranty company in which you choose to provide your business.  I have no choice but to treat my home warranty customers different because I do not have the same ability to cater to home warranty clients, as I do my independent customers. We are family own, I will not apologize for having my small children present (getting ready for school) per the time in which you called outside of business hours. 

• Initial Complaint

  03/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am extremely disappointed in my service and would like some kind of compensation. My AC unit stopped working in July and I still do not have AC working in my house today! It has been 8 months and counting. I paid over $1700 out of pocket for a new AC unit which was installed in October and failed after a one week. I also had to purchase a $400 mobile AC unit to cool my house. I have spent countless hours on the phone trying to get Nichols Mechanical to fix my AC. Nichols Mechanical sent 4 different employees out to my house to try and repair the first unit until they decided it needed to be replaced and then installed the new unit which failed in 1 week. I have had to contact Nichols Mechanical every time I wanted an update on my AC being fixed over 20 times even when they said that they would get back to me the next day. They are the most incompetent company that I have ever worked with. Every time I called, they would have to look up my file and act as though they had no idea what was going on and who was working on my problem. I took a day off work so I could meet them at my home and let them inside and the day of they called me and told me that they had to reschedule. I would explain my situation and they would always place the blame somewhere else. After patiently waiting from months, I called them back last week and they said that Old Republic was going to handle my problem now. They did not even have the decency to let me know. I still do not have a working AC unit in my home and it is getting close to an entire year.

  Business response

  04/13/2023

  My response to this customer:

  Dear **********************, 

  We are sorry that your insurance company has let you down, but we did what we could to get you serviced. We understand that waiting for your equipment provided by your home warranty company took quite sometime but that does not excuse us and our technicians from giving you our best effort. Your home warranty company told us that THEY would contact you in regard to this transfer.  Again, them falling short and not telling you. If you had been an independent customer, we would have had far less hoops to jump through in order to remedy the issues with HVAC system. We did do our best, and although you are unsatisfied, we as a company know that we did what we could to offer our services. As for rescheduling,  this is never something we can control. You must also consider that you live an hour and a half away from our shop, on the farthest rim of  our service map and we find it difficult to "jump" as quickly as we could have had you been local. Again, we still sent technicians several times.

  
  

• Initial Complaint

  06/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mid August 2021 my two ac units went out at my wine bar. This company came out, and tried to sell me two units when I only wanted one unit at the time as one unit is enough for my space. The unit worked okay for the end of August and beginning of September, until the weather changed and we didnt need to use it until this April. Turning the unit on this April it wasnt working well at all. I had the company come out and he insisted on the unit working fine. I have had another company come out and explain that this unit was installed very poorly, causing the unit to ice over and stop working. They tell me this is the absolute WORST job they have ever seen done! Saying the unit needs to be replaced with a new unit. Each time Nichols comes out they destroy the unit more and more. This $8200 unit is under warranty and I have called and called requesting a new unit be installed properly. The company doesnt answer all my calls, they dont call me back, and when I do get to talk to them they yell at me and the owner himself yelled at my telling me he is not giving me a new unit that I need to deal with this one. As a new small business owner with a wine bar this is an extremely important matter that needs to be resolved ASAP. This owner of this company is very rude, I would think he himself being a new small business owner he would be a much better person. I am requesting a new unit be installed ASAP the proper way so I can run my business without interruption.

  Business response

  06/27/2022

  Tell us Dear ***, 
  I apologize that you feel this was but I really appreciate this opportunity to openly communicate on this issue further.  In August, Nichols Mechanical arrived at ***************** to perform a standard service call for your business Decanter. An estimate was generated verbally, stating that the building had two units both of which were ***** years old, the units together would serve to function and operate accordingly and correctly if used together to properly condition the sq ft of the unit and that both would need to be replaced. Against our professional recommendation, and in leu of getting a second opinion, you decided to have our company install only one unit. The owner, on multiple occasions, was advised that a single unit operating alone would not condition the space appropriately due to the ducting system, high ceilings, and open floor plan (let alone create an environment appropriate for wine storage) and after several visits again recommended that the second unit be replaced to properly condition the sq ft of unit. It was also noted that the old unit was being used inappropriately per the manufacturers operation spec due to the filters never being changed thus putting further stress on the old unit and this behavior was also noted with the new equipment installed, as the filters were found to be "caked" with debris on more that one occasion. After repetitive diagnostics, Nichols Mechanical noted that even with regular filter changes, the single unit would be unable to "keep up"with the ******* environment based on it being undersized. 
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩