ComplaintsforCottonwood Modern Dentistry and Orthodontics

• Initial Complaint

  07/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My husband, ************************* visited Cottonwood Modern Dentistry and Orthodontics (CMDO) on 1/16/23 and paid them $60 for the visit. On 1/20/23 we followed up with another visit and was advised by CMDO that our insurance did not cover any of it and we were required to pay them an additional $3,361 for the work they would perform. In February when we looked at our insurance claims they had been paid by *****, the insurance company in the amount of $2,452. Their payments and ******** are attached. This matched the bill they gave us exactly, in the amount of $7,288, and our share of this according to ***** is $0. I contacted CMDO in February and they refunded only $2,042 of the total of $3,421 paid to them by us. This has left $1,379 balance due to us. I sent a letter on March 19th, and they responded with a phone call on March 22 and stated there were lab fees that were not paid by *****. I requested a detail of these charges. They said it would take a couple of days and I have never received a detail of tthese charges. I then turned it over to Aetna on 4/8/23 as they have the contract with CMDO. They have been unsuccessful in contacting CMDO. They are continuing to work on it, but this too has been slow. Their original date to resolve this was 5/28/23, then moved to 6/8/23. In the meantime, I am sitting here with no resolution and am reaching out to you. I have contacted ***** and they say they are working on it. Thank you in advance for your help. Sincerely, ***********************

• Initial Complaint

  05/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I had an exam at Cottonwood Modern Dentistry on 03/07/23 to simply get a dental clearance to schedule a knee joint replacement in AK. The Dentist said I needed this elaborate periodontal cleaning that would cost hundreds and that it would take 2-3 hours so they needed to schedule a 2-day cleaning. I said I guess I have to do it because I need to get the knee surgery. So, they calculated the two-day cleaning, along with numerous fees, including x-rays, lidocaine, etc and it totaled over $800. Then, they scheduled the cleanings for 03/18 & 03/20. After the exam on 03/07, I paid $45. On 3/18, she did the glorified cleaning and it lasted about 20 minutes longer than a standard cleaning. I was in the chair for an hour and a half, only because the dental hygienist left my cubicle for 15 minutes to go help a co-worker. So, really, my cleaning lasted about 1 & 1/4 hours. She said I was done and to get another cleaning in 6 months. I paid $430 to the Manager after the cleaning because I figured the price went down since it ended up being just a one-day cleaning. The Manager even gave me the clearance for the knee surgery that day. I paid a total of $475 on top of what my insurance paid. Then, I get a bill from CMD saying I owed an additional $361. They had billed my insurance *** for the 03/20 visit even though I was at ********** in ********, **, over 100 miles away picking up my camper. I arrived at 10:30am and was there all day. In fact, there were 2 charges on 3/20, when I wasnt there, for $155 and according to my ins ***, are unspecified periodontal procedures. This is not the first time CMD has tried to rip me off and Im sure its not the first time theyve ripped off others. However, I refuse to buy into their fraudulent actions. I emailed them & explained all of this & they still sent me to collections. I am requesting a total refund of $475 for their less than honorable behavior and for the time Ive wasted defending myself. Thank you for your time.

• Initial Complaint

  03/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I am a new patient with this organization and went in for my annual check-up - x-rays, exam, and cleaning - on 9/27/22. These are all covered by my dental insurance, Delta Dental. On 2/17/23, I received a bill for this appointment, due 3/31/2023. I contacted Cottonwood Modern Dentistry's billing department. I was told my claim had been denied. I contacted my insurance company, Delta Dental. An agent told me that no such claim had been submitted. I also confirmed that my insurance covered all the billed charges. I called Cottonwood Modern dentistry and asked the billing ***** to review my insurance card information - member ID, birth dates, etc. I was told by billing that these were correct on my file. I stated Delta Dental had no record of this claim and asked them to re-submit. I also followed up with an email regarding this phone conversation. On 3/4/2023, I received another bill - the same amount due, same due date. What upset me was I also received a debt collection notice from their office. I am reporting this business for not following our conversation or completing due diligence where my account is concerned. I have an excellent credit score and this debt collection notice is out of line, especially since they have not filed with my insurance nor waited until the due date of 3/31/2023 as shown on the invoices.

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