![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforCottonwood Smiles
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I am starting the complaint on behalf of my wife, ******************************* who is out of town on a family emergency. She has not been a patient at Cottonwood Smiles for approx. two years. In Feb 2023 we received a "Past Due" bill for services for $211.00. ******* contacted the office and was assured that the bill was not only not past due, but an error. Since then we have received 2 more notices - now threatening collections.We have repeatedly attempted to contact the business with the goal of getting an itemized bill so that we know what we would be paying for. Each time we reach an answering service - their response is that they will have someone call. Nobody ever calls back. I have repeatedly visited the business during stated work hours only to find the business locked - no-one there.Recently I have called and left messages daily with no response. I have also emailed Cottonwood Smiles via their website with no response. We have notes documenting call times. The answering service also assures me that all calls are logged.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.