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ComplaintsforHigh Desert Pest & Weed Control
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Complaint Details
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Initial Complaint
09/21/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I paid $100 for an initial pest treatment and even ASKED HIM if he came back out to touch up, if there were still the pests present. HE SAID YES. I had black and ***** widows&many babies. I just moved here. I have a small child and a dog. A few days later I msg Paul&said I had 3 brn widows INSIDE (which wasnt treated)&he said I have to kill those bc the trtmnt wouldnt kill them. why didnt he tell me that BEFORE. I dont believe that bc the night he sprayed, there was a giant wolf spider acting erratic&he was 3xbigger. That was the first thing. Then today I texted him to come to spot treat as I had one crawl over my face. he told me my sensitivity to bugs&the fact he was in cottonwood, were the reasons i was being denied service. He tried to say today the reason I paid such a high price was bc he provided same day. I didnt ask him to come same day. He said im right by your house Ill be there in a half hour. So he charged me for same day? And wont come spot treat. Im beyondBusiness response
10/05/2021
I would be happy to refund the $ 100 to the ladyCustomer response
10/05/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.