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Find a Location

Arizona Auto Relocation, LLC has 1 locations, listed below.

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    Business ProfileforArizona Auto Relocation, LLC

    Auto Transportation

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    13007 W Soledad St, El Mirage, AZ 85335
    BBB File Opened:
    8/2/2017
    Business Incorporated:
    4/25/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Daniel Hagineagu, Manager
    Contact Information

    Principal

    • Mr. Daniel Hagineagu, Manager

    Customer Contact

    • Mr. Daniel Hagineagu, Manager

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/09/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Issue: car damaged during shipping from ** to CT Date of pick up: 6/17/23 Date car received: 6/26/23 (after midnight. Was supposed to be delivered 6/21-22/23)Order #:31206443 Amount paid by me to the company for shipping: 1375$Cost of repair: 543.52$ (never reimbursed by the company)The business does not respond to my calls. After shipping the car became undrivable because the steering wheel became very off center, and the car was making weird noises when trying to drive.I texted the driver, and he confirmed that he noticed it and suggested to Venmo me 100$. I said that there may be a more serious issue than just alignment (because I have never had problems with this car before shipping, but after the shipping it was making strong noise and the steering wheel was so much off center - I thought there is clearly some damage), and I said I will bring the car to a mechanic, and will let the driver know what was the issue, and he agreed to proceed with it. After the inspection, it turned out that the right inner front wheel rod got bent during the shipping process, and the only way to fix the alignment was to replace it. I texted it to the driver and sent him the car inspection results just before the shipping and after the shipping as well as the receipt, but he never responded.Because the car clearly got damaged during shipping, I reached out to booking company for the insurance contact, and then I contacted the insurance company (great ******************** and they said that the amount of damage is within the policyholder retention policy and should be reimbursed through the shipping company (Arizona Auto Relocation LLC). The company never responded to my calls, and I can't find their email. Find attached:- photo of the steering wheel after shipping;- car inspection just before and after the shipping;- receipt;- screenshot of the text messages with the driver (additional screenshots to display some of them in full).The driver's phone # is **********.

    Customer Reviews

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    Better Business Bureau Serving the Pacific Southwest

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