Business ProfileforMeineke Car Care Center #4286

I am writing to bring to your attention certain unaddressed and persisting problems related to repairs and services carried out on my 2015 Range Rover, which was initially brought in for an oil leak and illuminated engine light on March 5, 2024. At that time, mechanic D Cull and Service Advisor ************ identified the problem as a damaged front lower crankshaft oil seal. The vehicle was serviced again on April 17, 2024, at which point additional problems, previously unnoticed, were reportedly discovered. These included the need to replace the water pump and the coolant hose, leading to an additional cost of $437.59. The crankshaft issue was addressed at a further cost of $959.75. The engine light issue was initially ascribed to an oxygen sensor, which, upon further inspection, was found to be functioning correctly. An alternative explanation concerning the tow hitch wires was subsequently provided - a matter that strikes me as perplexing, considering the car's long-standing use of tow hitch wires without a prior engine light illumination. Now, three months later, the oil leakage persists, causing damage to my garage and driveway. The engine light, likewise, remains lit. Due to the improper handling and failure to resolve these persisting issues, I asked for a full refund of $1,950.68 for the charged services that did not adequately address the problems. I spoke to service manage ************************* on several occasions. His response was for me to bring the car in for a 4th time to re-evaluate the problems. Given *******'s inability to fix the issues twice and the "new" issues that arose on each further inspection, I decline and asked for a refund. There has been no response from *******.