![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforAZ Marine
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased boat from AZ Marine in ****, ** on 5/22/22. Dealer promised, both in ad, and verbally, to have 5 year Mercury Marine Platinum Warranty attached. It took 3 months to get dealer to honor commitment. Dealer promised to have new trolling motor shaft installed. It took 3 months to get dealer to honor commitment. Asked dealer why power steering was so difficult to steer - answer was that it is that way so you don't flip boat. After having motor serviced, found that dealer did not disclose hull cracks, as boat has been taking on water, and finding evidence of steering damage. This dealer knowingly sold ** damaged goods. We will retain an attorney and have contacted the **************** **************************Initial Complaint
08/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
AZ Marine charged me an unfair for the services provided, here are the details.My Crestliner boat had a strong feel smell coming from all the compartments. I took apart the rear section of the floor looking for the problem. I then decided to contact the nearest certified Crestliner dealer.On July 1st 2022 the boat was dropped off at AZ Marine and was diagnosed to be a hose leak many days later I was notified AZ Marine was having difficulty getting the hoses needed, I looked into finding the hoses. ******* Marine could have the hoses in 4 to 5 days. At an estimated cost of $80.Weeks later with the hoses and the inlet check valve installed, which was just slid into the filler hose, on the fuel tank side, my boat was done in the **** was $920.11. On July 27th 2022 I contacted another certified Crestliner dealer, Superstition Marine in *************** ******* and spoke with *** on an estimate to perform the same work, his quote was $650 to $700. After arriving at AZ marine and seeing the hose charge of $286 I told the them the info I gathered at ******* Marine. **** the owner of AZ Marine told his Tech **** to call ******* Marine and check the ******************** did so identifying himself as AZ marine, looking for some hoses that there's a dispute with a customer, and how much he sells the hoses for at this time ******* Marine changed from the price first quoted to me. The new price quoted was approximately the same as AZ Marine so there was no resolve!The **** is paid in full.To summarize: two 9-ft hoses and a check valve were installed for the cost of $920 the rear section of the boat was already apart. $42 in shop supplies, none used. I feel I was overcharged for labor. I feel that AZ Marine overcharge me by $300 for the services provided and that I was charged on unfair price for the services provided.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.