![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSafeway Pharmacy
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went onto the website for Safeway in *********, ** to order some products. On the front of the website is a add that states, "Save $30.00 On first drive up and go order. Enter Save30" Nothing else on the add. As of 2/13/2024 the add is still up and clearly listed on the website - ************************************************************************************************************************************************** When I placed an order and went to check out, I put in the add Save30 and it was rejected. A notice popped up that I needed to have an order of over $75.00. to use the coupon. This is classic "bait and switch" and in violation of ******* Deceptive Trade Practices Laws are stated in Title 44 of ******* Revised Statutes. Under A.R.S. 44-1522, false advertising is an unlawful practice, and according to 13-2203 false advertising is also a class 1 misdemeanor. I tried to call the store and they refereed me to the corporate office in *******. When I called I spoke with a out of country call center rep who was of no help. I then sent electronic message to the **************** and received a response back that stated they were sorry for the confusion but stated again that a min of $75.00 is required. They did not acknowledge the Bait and Switch ad. This is definitely within the scope of fraud according to ARS Title 44 13-2203 and very deceptive and they know about it but continue to do it.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.