ComplaintsforFlagstaff Moving Company LLC
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Complaint Details
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Initial Complaint
12/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 12/1/2022 Flagstaff Moving Company LLC moved me approximately 2 blocks. During the move of my washer and dryer, they caused a flood after they said they would reconnect the equipment, and during the move the movers damageded my new washer and dryer. They moved the equipment stacked on to of each other instead of separating the equipment. { some docs maybe duplicate, I'm having a hard time organizing them}Business response
02/08/2024
It is disappointing to see this complaint, especially considering that your move was over 14 months ago, and that you agreed to compensation for the minor linoleum floor damage. It is always our desire to make things right if we make a mistake, and in regards to your washer dryer being damaged, we asked for a repair order from a technician, so that we could assess that with you and if we did cause any internal damage (with no external damage done), but after months of waiting for a response from you, we never heard from you again so we assumed that it was fully operational. It was not until this poor review that we heard from you again and that you filed a complaint to the BBB instead of following up with us directly to work out a solution, which, is very discouraging. Again, please call or email us directly at ************/ ***************************** and we would love to reach a reasonable resolution!
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.